Marketing Executive

About This Role

This marketing executive role involves working as a front-line representative to qualify leads, provide guest services, and generate tour flow. The position requires a professional who can positively represent the company and maintain collaborative relationships with third-party employees.

Responsibilities

• Perform complex quantitative and qualitative analysis for business processes and projects
• Manage small projects, business processes, or parts of larger ones
• Respond to, solve, and make decisions on complex/non-routine business requests with limited to moderate risk
• Contribute to team, department, and business results
• Direct the work of non-management staff where applicable
• Identify opportunities to enhance the effectiveness of business processes
• Provide training and technical guidance to less senior staff, serving as a point-of-contact for problem resolution
• Participate in setting department operating plans
• Recognize and celebrate team successes
• Achieve results against budget within scope of responsibility
• Demonstrate an awareness of personal strengths and areas for improvement, and act independently to improve and increase skills and knowledge
• Positively represent the Company at any assigned location
• Maintain a collaborative working relationship with hotel and any other third-party company employees
• Provide concierge services to all resort guests and members, maintaining a “service first, product second” approach
• Provide excellent guest services, including accurate tourist information of the region
• Inspire confidence in the Company through professionalism
• Determine guests' eligibility for promotional, gifted presentations, according to training standards
• Attract eligible guests to preview the Company vacation club program using premiums (gifts)
• Fully inform and confirm every guest about the sales presentation, according to training standards
• Create curiosity about the vacation club and encourage guests to tour with an open mind
• Complete administrative work behind booking, manifesting, and confirming each sales presentation
• Attend all mandatory meetings and training
• Complete special projects as assigned by Marketing Supervisor

Requirements

• High School Diploma required
• Minimum of one (1) year of experience in customer service, sales, or marketing
• Bilingual, with fluent English and Spanish language skills
• Demonstrate an ability to deliver a high level of customer service in all situations
• Demonstrate the ability to build and develop strong work and guest relationships
• Excellent written and verbal communication skills
• Prepare and review written documents accurately and completely
• Answer telephones using clear and professional language
• Develop and maintain positive working relationships with others
• Support the team to reach common goals
• Listen and respond appropriately to the concerns of others
• Ability to stand, sit, or walk for extended periods or for an entire work shift
• Ability to climb stairs
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance
• Available to work a flexible schedule including evenings, weekends, and holidays

Important Details

• Schedule: flexible, including evenings, weekends, and holidays

About the Company

Marriott Vacations Worldwide is an employer committed to hiring a diverse workforce and sustaining an inclusive culture.