About This Role
This marketing executive role involves working as a front-line representative to qualify leads, provide guest services, and generate tour flow. The position requires a professional who can positively represent the company and maintain collaborative relationships with third-party employees.
Responsibilities
- Perform complex quantitative and qualitative analysis for business processes and projects
- Manage small projects, business processes, or parts of larger ones
- Respond to, solve, and make decisions on complex/non-routine business requests with limited to moderate risk
- Contribute to team, department, and business results
- Direct the work of non-management staff where applicable
- Identify opportunities to enhance the effectiveness of business processes
- Provide training and technical guidance to less senior staff, serving as a point-of-contact for problem resolution
- Participate in setting department operating plans
- Recognize and celebrate team successes
- Achieve results against budget within scope of responsibility
- Demonstrate an awareness of personal strengths and areas for improvement, and act independently to improve and increase skills and knowledge
- Positively represent the Company at any assigned location
- Maintain a collaborative working relationship with hotel and any other third-party company employees
- Provide concierge services to all resort guests and members, maintaining a “service first, product second” approach
- Provide excellent guest services, including accurate tourist information of the region
- Inspire confidence in the Company through professionalism
- Determine guests' eligibility for promotional, gifted presentations, according to training standards
- Attract eligible guests to preview the Company vacation club program using premiums (gifts)
- Fully inform and confirm every guest about the sales presentation, according to training standards
- Create curiosity about the vacation club and encourage guests to tour with an open mind
- Complete administrative work behind booking, manifesting, and confirming each sales presentation
- Attend all mandatory meetings and training
- Complete special projects as assigned by Marketing Supervisor
Requirements
- High School Diploma required
- Minimum of one (1) year of experience in customer service, sales, or marketing
- Bilingual, with fluent English and Spanish language skills
- Demonstrate an ability to deliver a high level of customer service in all situations
- Demonstrate the ability to build and develop strong work and guest relationships
