About This Role
The Marketing Coordinator supports the growth and success of Broulim's Marketing and Rewards programs by helping stores effectively promote marketing initiatives and engage guests. This role serves as a liaison between store teams, guests, and the marketing department by providing training, communication, support, and program analysis.
Responsibilities
- Develop training materials and provide ongoing support to store teams to ensure successful promotion of Marketing and Rewards initiatives
- Respond to guest questions, concerns, and feedback in a professional and timely manner
- Coordinate and support monthly Rewards events that engage guests and encourage new program enrollments
- Troubleshoot Rewards program issues and collaborate with internal departments to resolve concerns
- Analyze Rewards program performance data to identify trends and recommend strategies to increase participation
- Coordinate Rewards program updates across email, social media, website, mobile app, and in-store signage
- Perform other related duties as assigned
Requirements
- High school diploma or equivalent
- Knowledge of basic computer applications, including email and Microsoft Excel
- Strong guest service and communication skills
- Excellent organizational and time-management skills
- Attention to detail and problem-solving abilities
- Valid driver's license and ability to travel as needed
- Availability to work flexible hours, including evenings, weekends, and holidays when necessary
Nice to have:
- Associate or bachelor's degree in marketing, Communications, Business, or related field
- Experience customer loyalty, rewards, or guest engagement programs
- Experience in retail, marketing, customer service, or related fields
- Familiarity with marketing communication channels, including email, social media, and digital marketing platforms
- Experience analyzing data and preparing reports to support business decisions
About the Company
Broulim's is an essential service in the food industry, helping people create and celebrate meaningful events in their lives.
