About This Role
This market manager role drives the performance and growth of hotel supply within an assigned portfolio by building strong partner relationships and negotiating competitive agreements. The role involves ensuring product quality and availability across distribution channels, acting as a key point of contact for accommodation partners, and working collaboratively to optimize commercial performance. The company is recruiting for two Market Manager positions in Vietnam: one based in Hanoi and one based in Ho Chi Minh City.
Responsibilities
- Build, maintain, and develop strong relationships with accommodation partners to drive long-term collaboration and performance
- Negotiate commercial terms, rates, and availability agreements to ensure competitive offerings aligned with business objectives
- Monitor and improve the performance, availability, and competitiveness of assigned hotel inventory
- Analyze market trends, competitor activity, and performance data to identify growth opportunities and inform strategy
- Drive revenue by increasing room night production, improving conversion rates, and expanding the portfolio where required
- Conduct regular meetings, reviews, and business updates with partners to maintain alignment and uncover opportunities
- Ensure all product content, rate accuracy, and availability meet company standards and customer expectations
- Address and resolve partner-related issues promptly to maintain strong relationships and minimize business impact
- Work closely with internal teams including sales, contracting, and operations to support business objectives
- Prepare and share regular performance reports, insights, and action plans with internal stakeholders
Requirements
- Minimum 3-5 years of experience in account management, contracting, or sales within the travel or hospitality industry
- Bachelor's degree in Business, Hospitality, Tourism, or a related field
- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies
- Proficient in Excel and CRM tools, with the ability to interpret performance data and reporting dashboards
- Excellent communication, negotiation, and stakeholder management skills
- Proven ability to manage multiple accounts and priorities in a fast-paced environment
- Strong problem-solving skills with a proactive and solutions-oriented approach
- Fluent in English and Vietnamese
- Willingness to travel as required to manage partner relationships
