Market Manager

About This Role

This Market Manager role in Vietnam supports the Central Ground Services function by directly contracting with hotels and accommodation suppliers and building relationships across the market. The role suits a candidate based in Ho Chi Minh City who will drive revenue and room night production, strengthen supplier partnerships, and deliver a market-leading accommodation programme across Vietnam.

Responsibilities

• Develop destination and supplier strategies to maximise revenue generation across Vietnam
• Develop and maintain excellent relationships with key contacts across all assigned suppliers, and lead negotiations that deliver the destination strategy and secure competitive gains
• Deliver account management with clear development plans for core hotel companies in the market
• Develop and grow a balanced portfolio of static, dynamic and direct connectivity partnerships, ensuring the optimal sourcing mix to maximise availability, rate competitiveness, conversion and commercial returns
• Analyze destination performance, supplier productivity and market trends to identify growth opportunities and implement actions that drive room nights, revenue and margin
• Collaborate closely with the dnata brands' destination teams to evaluate market trends
• Highlight opportunities that allow destination teams to deliver optimized bed briefs and campaign briefs in line with the business and destination strategy
• Support and negotiate alongside the brands' destination and marketing teams to secure maximum supplier contribution to campaigns and brochures
• Maximise commercial return on relationships by building highly competitive sales overrides into the contracting process
• Ensure supplier revenue targets are met and renegotiate where necessary to achieve the best financial gain
• Run the supplier negotiation process at the optimal time, so that rates, allocations and release periods are agreed, competitive, finalised, fully loaded and available in line with agreed SLAs and affiliate briefs
• Maintain speed to market and differentiation
• Monitor and manage performance continuously, and take action to maximise revenue
• Supervise the loading of rates and information for assigned suppliers into the contracting system, in line with defined quality control standards and SLAs
• Work with the loading team to keep errors to a minimum
• Oversee site inspections of existing and new properties to confirm suitability and compliance with dnata health & safety standards
• Manage the contract library so that all agreed commercials are captured consistently
• Resolve contract issues and minimise any service disruption

Requirements

• Minimum 5 years in the tourism industry in a Market Management or Purchasing Management role
• Proven commercial judgement in the selection, negotiation and contracting of hotel and ground services
• Strong knowledge of Vietnam's key destinations and its hotel landscape
• Demonstrable analytical skills
• Proven ability to meet production and commercial deadlines
• Technology literate, with an established network within Vietnam's hotel and DMC community
• Excellent written and spoken English
• Fluent Vietnamese language skills

About the Company

dnata Travel Group, part of the Emirates Group, is recruiting due to continued growth.