About This Role
Managing branch operations, customer service, staff, and facilities across the Bank’s Storey Ave and State Street Branches in Newburyport, and the branch in Newbury, is the core of this role. The Market Manager oversees all locations to manage and motivate staff and to ensure consistency of superior quality customer service while adhering to bank policies, procedures, and security.
Responsibilities
- Lead overall branch operations, including customer service, staff supervision, facility management, security, cash controls, audits, account maintenance, and adherence to opening, closing, and operational procedures
- Supervise, coach, develop, and motivate employees; manage performance, employee relations, scheduling, onboarding, training, and professional development
- Promote a positive, collaborative work environment and ensure consistent communication between branch staff and senior management
- Ensure employees deliver exceptional service and reinforce the Bank’s vision, values, policies, and service standards
- Manage departmental resources and operate within the established annual budget
- Promote Bank products and services, identify opportunities to deepen customer relationships, and coach employees on effective sales and cross-selling practices
- Partner with internal business lines to achieve sales and business development goals and support Bank-wide initiatives and incentive programs
- Represent the Bank through networking, volunteer activities, and community events to strengthen relationships and promote the Bank within the community
- Ensure branch operations comply with Bank policies, procedures, security standards, and applicable federal and state laws and regulations, including BSA requirements
- Maintain current knowledge of Bank products, services, policies, procedures, and regulatory requirements through ongoing training and apply this knowledge to daily operations
Requirements
- High school diploma or equivalent required
- Minimum of 5 years of progressively responsible customer service and/or supervisory experience in a banking environment; teller experience preferred
- Strong knowledge of banking operations and customer service, with the ability to lead employees and support business development
- Strong communication, leadership, coaching, and organizational skills with attention to detail and the ability to manage deadlines, work effectively as both a team member and leader, and work extended hours, weekends, or travel as needed
- Proficient in Microsoft Office and multiple banking systems
About the Company
Newburyport Bank is a community bank supported by the strength of its shared services organization, River Run, and banking affiliates Pentucket Bank and Rollstone Bank and Trust. Together, they shape the evolution of community banking through innovation and strong partnerships, while preserving the personalized service their customers value.
