About This Role
Leading the performance of 10 Optical Centers by teaching and inspiring teams to provide great service and drive sales is the core of this Market Manager role. This position offers the chance to join a growing company and develop your career. You will provide leadership, support, and oversight to multiple centers in a defined market, developing and executing strategies consistent with corporate direction to drive business.
Responsibilities
- Visit each assigned Market center a minimum of two days a month
- Provide leadership and support to ensure Market centers meet corporate operational execution, financial, and leadership standards
- Work individually and cross functionally to develop and execute merchandise, operational and customer service strategies to deliver planned sales, gross margin, and EBITDA results
- Oversee onboarding for new General Managers and Optometrists; ensure training and onboarding is completed effectively for all teammates
- Work closely with Human Resources to develop and implement solutions related to staffing, recruiting, performance management, and employee relations
- Regularly evaluate optometrist, manager, and optician talent for current and future bench strength
- Ensure operational exceptions are addressed and resolved
- Stay up to date on competition within the Market
- Ensure centers follow applicable Federal and State laws including HIPAA, Fraud, Waste and Abuse, Federally and State funded vision plan regulations
- Ensure all applicable optometric and optician laws are followed
- Ensure centers adhere to all company safety standards, policies, and procedures
Requirements
- Bachelor’s degree in relevant business field or equivalent work experience
- 5+ years’ experience in an equivalent retail environment
- Proven ability to lead, coach, and build teammate relationships in an environment of fast change; must be able to direct, and motivate a diverse teammate population
- Strong planning, analysis, and organizational skills
- Able to work collaboratively in a matrix environment
- Strong problem-solving skills to identify problems and develop solutions
- Strong verbal and written communication and interpersonal skills
- Able to thrive within a fast-paced environment
- Proficiency in Microsoft Office Suite of programs
- Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
- Able to sit or stand for extended periods of time
- Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
- Able to read and write at a high school graduate level
