Managing the overall performance, growth, and operational effectiveness of multiple HireQuest Direct locations within an assigned market is the core of this role. This position provides hands-on leadership to branch teams while ensuring each location meets its sales, service, financial, safety, and compliance objectives. Success requires strong leadership, sales ability, financial awareness, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
Oversee the daily operations and overall performance of assigned HireQuest Direct locations
Maintain regular contact with each branch through in-person visits, telephone calls, meetings, and performance reviews
Provide branch teams with direction, coaching, training, and operational support
Ensure branches maintain appropriate staffing levels and operate efficiently within established cost expectations
Assist with recruiting, selecting, onboarding, developing, and retaining branch employees
Establish performance expectations and provide ongoing feedback to branch management and staff
Identify operational challenges and develop practical solutions to improve branch efficiency, productivity, and service
Ensure timely and accurate completion of required operational and administrative reports
Communicate significant concerns, business risks, and growth opportunities to corporate leadership
Drive revenue growth and ensure assigned locations meet established sales and profitability goals
Monitor branch sales activity, customer development efforts, and follow-up
Personally participate in sales and business-development activities within the assigned market
Coach branch employees on prospecting, customer development, account management, and retention
Maintain relationships with key customers through regular site visits, telephone calls, and email communication
Work with customers to understand current and future staffing needs and identify opportunities to expand services
Address customer concerns promptly and help branch teams resolve service issues
Ensure sales activities and results are documented consistently and accurately
Monitor branch revenue, expenses, profitability, staffing costs, overtime, unbillable hours, and other operating expenses
Review market and branch financial results and develop action plans when performance is below expectations
Monitor accounts receivable aging and support branch teams with collection efforts
Assist in resolving invoice disputes and other issues that may delay customer payments
Exercise sound judgment regarding branch expenses and financial decisions
Ensure assigned locations follow company policies, procedures, and operating standards
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Monitor compliance with federal, state, and local employment requirements
Ensure temporary employees and new customers are properly entered, documented, and set up within company systems
Confirm required postings, reporting, and employment records are completed and maintained appropriately
Promote safe working practices among branch employees and temporary employees
Oversee the issuance and tracking of required safety equipment
Support accident reporting, investigation, documentation, and prevention efforts
Partner with corporate departments to address compliance, safety, employee-relations, and operational concerns
Ensure accurate and timely system entry, reporting, billing, payroll-related information, and other branch administrative functions
Review internal and external reports for completeness and accuracy
Ensure required information and documentation are submitted to the appropriate corporate departments on time
Perform additional duties consistent with the operational and sales needs of the assigned market
Requirements
Five or more years of management, sales, operations, or staffing industry experience
Demonstrated success in sales, customer development, account management, or business growth
Strong leadership, coaching, interpersonal, and conflict-resolution skills
Ability to evaluate financial and operational performance and take appropriate corrective action
Strong organizational skills with the ability to manage multiple branches, priorities, and deadlines
Excellent verbal and written communication skills
Sound judgment and the ability to make timely decisions in a fast-paced environment
Proficiency with standard business technology, reporting systems, and Microsoft Office applications
Ability and willingness to travel regularly among assigned branches and customer locations
Nice to have:
Experience overseeing multiple locations, teams, or business units
Important Details
Position expectations: This is a hands-on leadership position with broad responsibility for the efficient operation and continued growth of the assigned market. The Market Manager must be comfortable working independently, responding quickly to operational needs, and communicating effectively with branch employees, temporary employees, customers, and corporate leadership.
