Market Manager

About This Role

Directing and inspiring multiple branches in a given market is the core of this strategic leadership role. The manager drives revenue growth, strengthens operations, and implements staff development to deliver increased net operating income. This position suits an experienced leader who can develop and execute a strategic business plan to grow the client base and services.

Responsibilities

• Accountable for all staffing, sales, and on-site operations for the assigned market
• Oversee the management team and ensure their success in recruiting, development, retention, and promotion of employees to ensure a highly competent and professional market team
• Accountable to improve gross margin while delivering on the company’s value proposition
• Achieve sales growth through selling to the customer base and strategic sales of new accounts
• Ensure operational standards are being exceeded and that staff is delivering service excellence, ensuring prompt and effective service recovery, and account management
• Oversee safety, compliance, and ensure that regulatory standards are met
• Create a culture of safety and initiate programs to achieve safety goals
• Oversee the planning, delivery, and measurement of training programs that enhance the skills and competencies of managers and staff
• Help the management team to set performance goals, setting and delivery on expectations per development plans
• Plan, direct, and monitor the market strategy and related activities to ensure profitability as well as identifying opportunities for growth and new vertical channels
• Achieve high customer retention levels through meeting or exceeding service level agreements and expanded service capability
• Communicate new deliverables/products and timelines, and other changes in a transparent, clear, and concise manner to the assigned team
• Responsible for driving use of the mobile app (JobStack) and meet/exceed related goals specific to associates, customers, and branch staff
• Directly supervise office staff and sales staff
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Interview, hire, and train employees
• Plan, assign, and direct work
• Appraise performance
• Reward and discipline employees
• Address complaints and resolve problems

Requirements

• Bachelor's degree (B. A.) from a four-year college or university preferred; or five to seven years related experience and/or training; or equivalent combination of education and experience
• Proficient in Microsoft Office Suite software programs and intranet usage
• Ability to learn and work in a point of sale system