Market Manager

About This Role

Managing the market and inspiring a team to exceed goals is the core of this role. The Market Manager drives the sales and retention culture across Spectrum stores in their area, acquiring and retaining customers and surpassing sales targets. This role suits someone who can create a motivated and engaged team to deliver excellent customer experiences and drive growth.

Responsibilities

• Lead and motivate multiple teams of store managers to exceed sales goals and deliver exceptional retail experiences
• Build strong customer relationships, diffuse escalations, and use listening and probing skills to retain and upgrade customers
• Develop management teams into experts on store functions, Spectrum products, and the competitive landscape
• Communicate and implement Spectrum
• Monitor and evaluate results
• Manage crisis situations effectively and escalate when needed
• Ensure compliance with cash management policies and work order controls, conducting timely audits
• Build high-performing teams by recruiting, training, and retaining top talent
• Create a culture of continuous learning and development

Requirements

• Bachelor
• 6+ years of sales and customer service experience
• Store Manager in a destination shopping environment
• Launched or managed multiple retail locations
• Managed multiple projects and provided status updates
• Identified sales trends, risks, and developed response plans
• Handled change management effectively
• Comfortable with personal technology
• Fluent in English (reading, writing, speaking, understanding)
• Clear and professional communication with employees, customers, and suppliers
• Built a strong sales culture and high-performing teams
• Fostered partnerships within the organization through strong interpersonal skills
• Led and motivated teams in a goal and incentive-based environment
• Valid driver

Nice to have:

• 7+ years in sales leadership and customer service
• 4+ years in telecommunications/wireless leadership
• 5+ years in a destination-style shopping environment
• Implemented sales training and employee development programs
• Proficient in computer and software applications
• Strong analytical, statistical, and quantitative skills, with the ability to make qualitative judgments and design processes and procedures

Important Details

• Working conditions: retail environment with moderate noise, travel to multiple locations to oversee operations, maintain a professional appearance, and handle physically demanding tasks, including lifting up to 35 lbs.