About the role
Job Location: Banana Island Resort Doha By Anantara
Overview Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
- Reports to the skipper
- Takes part in all activities delegated by the skipper.
- Takes part in all tasks delegated by the Marine Coordinator.
- Participates in all emergencies and drills.
- Responds to all emergencies and act as per given duties.
- Reports any unsafe activities to skipper.
- Provide a personal service to all the guests fully aware and following the hotel standards and procedures by developing high quality relationship with guests from the moment they arrive.
- Ensure that all guests are greeted and receive a warm welcome.
- Manage any guests complain in a professional manner, if you resolving to the guests satisfaction make sure you handover it to your supervisor or your manager.
- Ask for supervisor or manager help in serious case.
- Be aware of all hotel facilities, operating timing, and to promote the internal activities and events.
- Be updated with the latest administrative, organizational, operational or other changes and news.
- To attend a daily briefing with the front office team to recapitulate the tasks and activities.
- Maintain an atmosphere of high morale and a happy working relationship among the team.
- To report for the duty punctually wearing the uniform and the name tag. Maintain a high standard of personal appearance and adhere to the hotel department appearance standard.
- Meet and greets arrival and departure guests and provide necessary assistance.
- Ensure the updated safety and promotional videos are displayed or if unable to play the video, demonstrate the safety instruction at the beginning of the trip.
- Ensure all the guests has been informed by the announcement speech at the beginning and the end of each trip.
- Coordinate with your team to ensure smooth transfer arrangements for guests
- Perform the checklist as required. Ensure that vessels are clean and tidy, arrange flowers, water, dates, magazines and other amenities required.
- Participate in STCW courses or any other external training required by local or company regulations.
Qualifications
- Highschool Graduate or Diploma
- Excellent communication skills in English Language
- Customer focused and attention to detail
- With Hospitality background is preferred
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