About the role
Overview Lead and manage patient financial services (PFS) cash posting operations to ensure timely, accurate application of payments across Hospital and Professional billing. Oversee staff, processes, and systems to optimize cash reconciliation, reduce unapplied/unidentified cash, support AR accuracy, and enable timely revenue recognition and reporting.
Qualifications
- Education: Associate degree in Healthcare Administration, Healthcare Management, or a related field highly preferred.
- Experience: Minimum of 3 to 4 years of progressive revenue cycle experience, including at least 1 to 2 years in billing operations (HB and/or PB) within a hospital or multi-site health system with a two-year degree.
- Minimum of 3 years of supervisory experience in hospital and/or professional billing operations.
- A formal degree may be substituted with 6+ years of direct, hands-on revenue cycle and supervisory experience.
- Demonstrated experience with Epic and revenue cycle technologies.
- Proven success leading teams through organizational change and process improvement initiatives.
- License/Certification/Registration: Not required.
- Strong knowledge of:
- Payment posting workflows
- Electronic Remittance Advice (ERA/835) processing
- Lockbox processing
- Bank reconciliation procedures
- Excellent analytical and problem-solving skills, including the ability to:
- Perform root-cause analysis
- Identify operational issues
- Implement corrective actions
- Proficiency with:
- Revenue cycle systems
- Microsoft Excel
- Dashboards and reporting tools
- Strong leadership and coaching skills, with experience:
- Setting productivity standards
- Managing employee performance
- Driving team accountability
- Excellent communication and collaboration skills, with the ability to:
- Work effectively across departments
- Build strong stakeholder relationships
- Manage vendor relationships
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities and perform effectively in a fast-paced environment.
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