About This Role
Working from home, the Mandinka Interpreter handles on-demand calls, bridging communication gaps between Mandinka and English speakers across various industries. This role is ideal for a skilled linguist who can process information quickly, concisely, and with cultural sensitivity, dramatically improving the lives of limited-English speakers.
Responsibilities
- Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner
- Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions
- Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions
- Maintain a professional demeanor throughout the interpreting sessions at all times
- Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls
- Maintain punctuality and availability during work hours
- Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client's permission
- Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law
- Demonstrate commitment to cultural sensitivity and working in a diverse environment
Requirements
- Fluency in Mandinka and English and skilled in the associated cultural dynamics
- Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP
- Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation
- Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression
- Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands
- Must be at least 18 years of age
- Legally authorized to work in the United States
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)
- High school diploma or equivalent
- Must have access to a quiet space free from background noise or distraction
Nice to have:
