About This Role
The Managing Director leads operations at Dulles International Airport, providing strategic and operational leadership for all airport services at the assigned station. This role focuses on delivering exceptional service standards, ensuring operational efficiency, and maintaining full compliance with corporate clients and regulatory requirements for safety, quality, and performance. The Managing Director also drives business development, cultivates client relationships, and identifies growth opportunities to enhance commercial success and align with the organization's long-term objectives.
Responsibilities
- Direct the daily operation at the airport and lead the leadership team
- Deliver and implement policies, systems, programs, processes, procedures, and plans within the station
- Monitor and maintain staffing levels with the assistance of the Human Resources Department
- Seek new business opportunities and promote company services
- Develop and approve schedules and changes
- Participate in daily, weekly, monthly, and annual planning processes as appropriate
- Conduct weekly or biweekly meetings with the leadership team
- Participate in any airport meetings, including CBP or any other department, where company representation is needed
- Ensure all equipment is accounted for and in good condition, and perform a daily or weekly inventory
- Ensure the station meets financial targets through effective scheduling and time management
- Maintain a favorable working relationship with employees and promote a cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness
- Effectively coach, counsel, and discipline employees
- Work closely with the Safety and Training department to ensure the safety and security of the operation
- Keep C-level fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action
- Communicate areas of accountability and performance expected of personnel assigned
- Inspire and motivate others to do well
Requirements
- Bachelor’s degree in business administration, Aviation Management, or a related field, or equivalent combination of education and experience
- Minimum of 2–3 years of experience in a customer service-oriented role
- Must successfully pass a comprehensive background check
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
- Strong verbal and written communication skills in English
- Proven ability to maintain positive and professional relationships with both employees and clients
