About This Role
Managing operations across four prestigious hotel properties, this role requires a visionary leader to inspire teams, strengthen brand positioning, and deliver sustainable business growth. The Managing Director will drive operational excellence, guest satisfaction, and financial performance within the hospitality industry.
Responsibilities
- Execute common strategic priorities across the four hotels while maintaining each brand's positioning and operational standards
- Maximize synergies and coordinated decision-making across commercial, operational, people and culture, as well as support functions to optimize overall complex performance
- Enhance efficiency through shared resources and centralized expertise, avoiding duplication of functions and costs across individual properties
- Ensure aligned strategic direction, effective commercial management, optimized resource allocation, and seamless execution across the complex
- Lead consolidated business reporting, strategic planning, capital planning discussions, forecasting, and long-term positioning of the complex within the market
- Develop and execute long-term business strategies for all four hotels
- Set annual goals, KPIs, and growth targets, identify expansion, repositioning, lead organizational transformation and innovation initiatives
- Ensure alignment with ownership vision and Accor brand standards
- Drive profitability across all properties, review monthly P&L statements and variance reports, ensure compliance with financial and audit procedures
- Standardize operational procedures where appropriate, maintain quality assurance and service consistency, conduct regular hotel inspections and performance reviews
- Analyze market trends and competitor positioning, enhance brand visibility and market share
- Ensure exceptional guest satisfaction across all hotels, review guest feedback and online reputation scores, maintain luxury/service standards
- Ensure compliance of all hotels with health & Safety regulations, licensing, fire and security standards
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred
- Minimum 10-15 years of progressive leadership experience within the hospitality industry, including multi-property management experience
- Proven track record in driving revenue growth, profitability, and operational excellence across hotel operations
- Strong leadership and people management skills with the ability to lead diverse teams across multiple locations
- Extensive knowledge of hotel operations, including Rooms Division, Food & Beverage, Sales & Marketing, Finance, and Guest Services
- Demonstrated experience in budgeting, financial planning, forecasting, and performance management