Managing Director is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the integrity of the hotel. This role is for a candidate with visionary, high-impact leadership in luxury lifestyle hospitality, particularly suited for the E11EVEN Club Hotel & Residences.
Responsibilities
Tour the operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts
Meet all financial review dates and corporate directed programs in a timely fashion
Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures
Develop managers for future advancement through competency training and corporate sponsored training programs
In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis
Participate in required M.O.D. coverage as scheduled
Maintain direct contact with and monitor the development of management trainees
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance
Oversee and assist in the Highgate Hotel budget process as required
Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer
Ensure complete processing of invoices daily by using the A/P process
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees
Millions of jobs, with real people getting hired every day
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Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses
Analyze previous and projected data to generate an accurate reforecast
Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s
Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended
Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff
Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps
Perform any other duties as requested by the Vice President or Regional Director of Operations
Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort
Be in the public areas during peak times, greeting guests and offering assistance as needed
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur
Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies
Complete required corporate training modules, and become certified to train those as required
Ensure that all scheduled meetings take place on the property
Requirements
Proven track record of visionary, high-impact leadership in luxury lifestyle hospitality
Successful pre-opening and new-build experience
Strong expertise across F&B, entertainment, nightlife, and elevated guest experiences
Exceptional ownership and stakeholder relationship skills
Strong financial and operational acumen, with proven ability to drive performance, profitability, and operational excellence
Proven ability to build and lead high-performing teams
Entrepreneurial, creative, and adaptable leadership
Deep understanding of the Miami luxury hospitality and lifestyle market
At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience
Experience in Life Style hotels
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing nametags
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by management
Benefits
Comprehensive and competitive benefits package designed to support your health, well-being, and financial future
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington: 8 paid holidays per year, Up to 20 days of paid vacation per year, based on classification and length of service, Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next
For Employees Based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year, Up to 20 days of paid vacation per year, based on classification and length of service, 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked
For Employees Based in California: 8 paid holidays per year, Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO, Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next
Important Details
Application deadline: 10/7/2026 + 75 days
About the Company
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long. Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. They perfectly reflect the vibrancy of their surroundings, people and culture.
