Leading the company's business strategy and operations, this role holds full accountability for financial performance, client relationships, and service delivery in facility management. It suits a seasoned leader with extensive experience in the industry, capable of driving profitability and continuous improvement.
Responsibilities
Develop and implement the company
Review the profitability of every client account regularly; reprice, renegotiate or exit loss-making accounts, and approve the margin of every tender, bid and contract renewal before it is submitted
Own the cash cycle: timely invoicing of completed work, collection of receivables, resolution of disputed or held invoices, supplier payment planning, and use of bank facilities within approved limits
Oversee the delivery of all facility management services, including technical maintenance, soft services, landscaping, security coordination and other contracted services, in line with contracts, agreed service levels and KPIs, and minimize client deductions and penalties
Oversee contract implementation and administration, preventive and corrective maintenance programs, and the handling of service requests, complaints, emergencies and operational disruptions
Maintain senior relationships with key clients, including government and public-sector entities, resolve escalations, and grow the portfolio through profitable new contracts and additional services
Lead and develop the management team, set clear responsibilities, objectives and KPIs, and ensure effective workforce planning, productivity and control of manpower, equipment, materials and subcontracting costs
Ensure compliance with health, safety, environmental, statutory, licensing, tax and social insurance requirements, and with company policies, and obtain and maintain the permits and security clearances that client contracts require
Identify operational, financial, contractual and business continuity risks and implement appropriate mitigation measures
Promote the use of facility management systems and digital tools, monitor operational and financial performance indicators, and drive continuous improvement in efficiency and service quality
Report on business performance, cash position, risks and growth opportunities to the management and implement agreed management directives
Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job
Requirements
Bachelor
Minimum 20 years of relevant professional experience, including at least 5 years in a senior leadership role within facility management or a related industry
Proven experience in business management, operational leadership, contract management, financial performance, and client relationship management
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Strong knowledge of integrated facility management operations, including maintenance, technical services, and soft services
Strong business planning, financial management, budgeting, and profitability analysis skills
Excellent leadership, team management, and organizational skills
Strong client relationship management, negotiation, and contract management capabilities
Knowledge of health, safety, environmental, quality, and regulatory compliance requirements
Strong analytical, problem-solving, and decision-making abilities
Ability to manage multiple contracts, operational priorities, and competing business requirements
Proficiency in facility management systems, CMMS platforms, reporting tools, and Microsoft Office applications
Excellent communication, presentation, and stakeholder management skills
Nice to have:
Professional certifications in facility management, business management, or a related field
