About the role
A Reputed MNC is looking for Manager/Deputy Manager - Japanese Language Expert
Job Description / Responsibility
Context:
A reputed multinational organization is seeking a dynamic, customer-focused, and highly professional Deputy Manager / Manager - Japanese Language Expert to support and oversee operational activities, stakeholder communication, customer experience, and compliance requirements while ensuring seamless coordination with German-speaking stakeholders and officials
Responsibility
- Maintain effective communication with Japanese -speaking clients, stakeholders, clients, and business partners.
- Manage day-to-day operational activities
- Translate and interpret business communications, policies, correspondence, and operational documents.
- Provide language support during meetings, audits, inspections, and client interactions.
- Ensure excellent customer service and customer satisfaction across all touchpoints
- Handle escalated applicant and customer queries via email, telephone, and in person.
- Monitor operational performance and ensure achievement of service delivery targets.
- Ensure compliance with standard operating procedures (SOPs), local regulations, and global operational standards.
- Review reports, maintain accurate records, and ensure operational excellence.
- Coordinate with stakeholders while monitoring productivity, TAT, quality, and service levels.
- Drive process improvements, business growth, and ensure compliance with all security and safety standards.
Educational Requirements
- Bachelor/Honors
- Candidate must have sufficient language skill certificate (N2 or N1) in Japanese language.
- Skills Required: Team management, Japanese Language, Language Translator, Customer Service, Collaboration and Teamwork
Experience Requirements
- 5 to 10 year(s)
- The applicants should have experience in the following business area(s):
- Training Institutes, BPO/ Data Entry Firm, Multinational Companies, Hotel, Airline, Group of Companies
Additional Requirements
- Fluent in English & Japanese language (Written & Spoken).
- Japanese Language Certification - Minimum N2 (N1 certification will be highly preferred)
- Excellent Computer Skills (MS Word, Excel, Power Point)
Salary
- Tk. 80000 - 130000 (Monthly)
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