About This Role
This role involves leading and optimizing warehouse and fulfillment operations, focusing on efficiency, cost control, and continuous improvement. The manager will oversee inventory, resource planning, and digital transformation initiatives, while also ensuring compliance with safety and regulatory standards. It suits a leader with strong financial acumen and experience in contract logistics.
Responsibilities
- Lead and direct operational staff in daily warehouse and fulfillment activities to ensure smooth, safe, and efficient workflows
- Strategically plan labor load, material handling equipment (MHE), storage capacity, and daily tasks to ensure optimal resource availability against fluctuating customer volumes
- Oversee end-to-end inventory management, executing robust accuracy, productivity, and loss-prevention programs
- Regularly review operational throughput and warehouse utilization metrics to continuously improve facilities, layouts, and manpower strategies to support future business growth
- Partner closely with the Assistant Vice President (AVP) on P&L management, maintaining a sharp focus on operational cost control and limiting waste
- Collaborate with Sales, Finance, and Pricing teams to conduct operational pricing simulations, providing realistic costing profiles and resource modeling for prospective client bids
- Own the preparation of the annual operating budget and ensure accurate, timely monthly billing submissions for all contract logistics accounts
- Drive work improvement initiatives across the facility by championing LEAN methodologies, 5S frameworks, and Kaizen programs to eliminate operational bottlenecks
- Lead digital transformation efforts within the warehouse, leveraging data dashboards, tracking metrics, and automation to improve performance visibility and operational accuracy
- Act as the designated RA Leader, reporting directly to the Risk Management (RM) Leader to implement, monitor, and audit comprehensive safety, security, housekeeping, and sanitation programs
- Ensure all Standard Operating Procedures (SOPs), Work Instructions (WIs), and On-the-Job Training (OJT) logs are continuously updated, compliant with corporate standards, and aligned with external regulatory bodies
- Build, motivate, and coach a high-performing operational team, defining KPIs and driving accountability to meet overall business objectives
- Navigate a complex matrix environment, managing diverse internal and external stakeholders (clients, regional leaders, commercial teams, and vendor partners)
Requirements
- Diploma in Business or Logistics Management or relevant disciplines
- 5 years of managerial experience, with 3 years specifically within a Contract Logistics (3PL) environment
- Proven track record managing end-to-end supply chain operations in both B2B and B2C / E-commerce fulfillment environments
