Managing transportation operations in the UAE is the core of this role, ensuring safe, compliant, cost-effective, and reliable fleet and subcontracted transport services. This position supports gateway, freight forwarding, warehousing, and customer requirements.
Responsibilities
Plan, manage, and oversee daily road transportation operations across the United Arab Emirates (UAE), ensuring efficient capacity planning, route optimization, dispatching, driver allocation, and timely delivery execution
Develop and implement transportation plans and operational strategies to optimize fleet utilization, service reliability, cost efficiency, and customer satisfaction
Manage owned fleet operations and subcontracted transportation providers, ensuring compliance with agreed service levels, contractual obligations, transportation permits, documentation requirements, and performance standards
Coordinate with UAE Gateway operations, customers, warehouses, and internal stakeholders to ensure effective transportation scheduling, capacity allocation, and seamless delivery execution
Oversee cross-border transportation activities between the UAE and Saudi Arabia, coordinating with KSA operations, customs brokers, and regional logistics partners to ensure smooth shipment movements and regulatory compliance
Monitor and optimize transportation routes, vehicle utilization, driver productivity, idle time, and empty kilometers to improve operational efficiency and reduce unnecessary costs
Manage transportation operating expenses, including fuel consumption, toll charges, vehicle maintenance, cost per trip, cost per kilometer, subcontractor charges, claims, and fines
Monitor transportation revenue, operating margins, cost performance, and overall profitability to ensure achievement of approved financial and operational targets
Establish and maintain strong working relationships with UAE transportation authorities, fleet service providers, workshops, subcontractors, and other relevant business partners
Ensure compliance with UAE federal and emirate-level transportation regulations, operating permits, vehicle standards, driver licensing requirements, road safety rules, and applicable security procedures
Implement and enforce transportation safety policies, operational procedures, and risk management practices to ensure safe and compliant fleet operations
Manage transportation incidents, delivery disruptions, customer complaints, and service failures through root-cause analysis, corrective actions, and effective service recovery measures
Monitor on-time delivery performance, service quality, fleet availability, and subcontractor performance to ensure customer expectations and contractual service commitments are consistently achieved
Collaborate with relevant internal departments and external service providers to resolve operational challenges, improve service delivery, and maintain transportation continuity
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Utilize transportation management systems (TMS), telematics, fleet tracking solutions, and route optimization technologies to improve operational visibility, efficiency, and decision-making
Analyze driver performance, fleet utilization, fuel efficiency, and transportation data to identify opportunities for continuous improvement and productivity enhancement
Lead, supervise, and develop transportation supervisors, dispatchers, drivers, and operational teams through effective performance management, coaching, training, and workforce planning
Prepare and present operational performance reports covering transportation costs, fleet utilization, delivery performance, regulatory compliance, safety incidents, and operational risks
Identify and implement process improvements to enhance transportation efficiency, reduce operating costs, strengthen safety performance, and support sustainable business growth
Requirements
Bachelor's degree in Logistics, Transportation, Supply Chain Management, Engineering, or a related field
Minimum 8 years of relevant experience in road transportation or fleet operations, including at least 3 years in a management role, with relevant experience in the UAE transportation market
Advanced knowledge of road transportation operations, fleet management, route planning, dispatching, and delivery execution within the UAE
Strong understanding of UAE federal and emirate-level transportation regulations, operating permits, vehicle compliance requirements, driver licensing, and road safety standards
Proven experience in managing owned fleets, subcontracted transportation providers, and third-party logistics service providers
Strong knowledge of cross-border transportation operations between the UAE and Saudi Arabia, including customs coordination, transportation documentation, and regulatory requirements
Advanced operational planning and execution capabilities, including transportation capacity management, resource allocation, and service optimization
Strong fleet utilization and productivity management skills, including fuel efficiency, maintenance planning, idle time reduction, and route optimization
Strong financial and commercial awareness, with expertise in transportation costing, operating budgets, margin management, and cost control
Experience in managing transportation contracts, negotiating subcontractor rates, and monitoring vendor performance against agreed service levels
Advanced knowledge of transportation safety management, incident investigation, risk assessment, and corrective action implementation
Proficiency in transportation management systems (TMS), fleet tracking technologies, telematics, and operational reporting tools
Strong analytical and problem-solving skills, with the ability to evaluate transportation performance data and implement operational improvements
Proven leadership and team management capabilities, including supervising dispatchers, drivers, and transportation operations teams
Excellent communication, coordination, and stakeholder management skills to collaborate with customers, suppliers, regulatory authorities, and regional business partners
Strong customer service orientation, with the ability to manage delivery expectations, resolve service issues, and maintain high operational standards
Ability to work effectively in a fast-paced transportation environment while managing multiple operational priorities and maintaining service continuity
Strong organizational, decision-making, and time management skills, with a focus on operational excellence and continuous improvement
Nice to have:
Professional certifications in Fleet Management, Transport Safety, Defensive Driving, or Supply Chain Management