Manager, Transportation

About This Role

The Manager, Transportation, is responsible for the overall on-site management of a customer account, ensuring compliance requirements and contractual obligations are met. This role serves as the primary customer contact on all new initiatives and high-level critical issues, driving success by providing superior support and solutions for customers.

Responsibilities

• Maintain responsibility for the overall P&L to meet established budgets and forecasts
• Ensure the effectiveness of the operation's communication, interaction and relationship with company drivers
• Oversee the management of tractor maintenance, compliance and service delivery
• Track operational performance, including on-time pickup and delivery, volume, equipment balance and empty miles
• Ensure driver recruiting and retention meets established fleet size goals
• Identify opportunities to increase performance, improve processes and find efficiencies, and coordinate with leaders to implement solutions
• Investigate and determine the root cause of all service failures; implement corrective actions whenever necessary
• Develop and modify operational policies and procedures to meet customer service requirements on both new and existing processes
• Maintain a safe work environment and foster a positive team dynamic, resolving employee relations issues and administering corrective action as required
• Ensure annual profit, efficiency and quality goals are attained at each client engagement
• Direct capital expenditure and asset deployment activities

Requirements

• 4 years of transportation experience
• In-depth knowledge of the supply chain/logistics industry
• Use computers, tablets, smartphones and other electronic devices for extended periods to manage transportation operations, monitor performance metrics, communicate with customers and employees, and complete administrative tasks
• Availability to travel occasionally

Nice to have:

• Bachelor's degree
• Project management skills and experience
• Proven leadership and collaboration skills with experience effectively supervising, mentoring and influencing employees
• Excellent verbal and written communication skills
• Experience as a collaborative, innovative and strategic thinker
• Solid customer relationship management skills

This job requires the ability to:

• Lift objects of various shapes, sizes and weights up to 25 lbs.
• Stand, sit or walk for extended periods of time
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel

Benefits