Manager Training

About This Role

Managing training programs from planning to execution is the central focus of this role, ensuring effective delivery and impact on business objectives. The position involves conducting training needs analysis and collaborating with stakeholders to design, deliver, and evaluate product and process trainings.

Responsibilities

• Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives
• Conduct Training Needs Analysis (TNA) and develop Training Needs Identification (TNI) to inform program development
• Collaborate with stakeholders to design, deliver, and evaluate product and process trainings that meet organizational goals
• Oversee LMS operations, including user management, reporting, and analytics to optimize training effectiveness
• Ensure compliance with company policies and procedures related to training coordination

Requirements

• 5-10 years of experience in Learning & Development or a related field
• Strong understanding of Training Analysis, Training Delivery, Training Management, TNA/TNI concepts
• Excellent communication skills for working with cross-functional teams across various levels within the organization
• 2 years of Manager Training experience in a contact center

Important Details

• Start date: immediate