About This Role
This role leads critical people operations programs that support employees and business performance. The position guides compensation, benefits, payroll, learning support, and HR systems administration while promoting high service standards and regulatory compliance. It works closely with HR leadership and cross-functional partners to strengthen processes, improve reporting, and deliver a consistent employee experience.
Responsibilities
- Direct day-to-day total rewards and HR operations activities, ensuring reliable support across compensation, benefits, payroll, learning administration, and HR systems
- Create and refine policies, workflows, and service standards that improve consistency, scalability, and compliance throughout the employee lifecycle
- Lead, coach, and develop an HR operations team, setting clear goals and fostering growth and accountability
- Oversee payroll execution from start to finish, partnering with finance and external providers to resolve discrepancies, maintain controls, and support audit and year-end requirements
- Manage compensation programs such as salary structures, market benchmarking, merit planning, incentive approaches, pay equity reviews, and executive compensation analysis
- Administer benefits offerings including health, retirement, wellness, leave, and employee assistance programs while working with brokers, carriers, and vendors to enhance plan effectiveness
- Plan and deliver annual open enrollment and employee communications that improve understanding of available rewards programs and key deadlines
- Guide learning and development operations by coordinating training tools, content resources, compliance education, and programs that build leadership and workforce capability
- Act as the business lead for HR technology and data governance, including system configuration, upgrades, integrations, testing, reporting, security, and process improvements
- Track operational metrics, service levels, workforce insights, and compliance obligations to identify risks, recommend enhancements, and support informed business decisions
Requirements
- Bachelor's degree in Human Resources, Business Administration, Finance, or related field
- 8+ years of progressive HR experience, including leadership responsibilities in HR operations
- Proven leadership experience in total rewards, benefits, compensation, or broader HR operations management
- Strong expertise in benefits administration, benefits design, and benefits analysis within a complex organization
- Demonstrated background managing compensation programs, including market pricing, merit planning, and executive or global compensation exposure
- Working knowledge of payroll practices, regulatory compliance, audits, and operational controls
