Manager, People Operations

About This Role

This leadership role in People Operations focuses on driving operational excellence and continuous improvement across the entire employee lifecycle. The manager will identify bottlenecks, architect scalable solutions, and translate workforce analytics into strategic insights to enhance the employee experience and advance business priorities. The role suits an empathetic people leader, strategic problem solver, and data-driven decision-maker passionate about elevating the employee experience and building resilient HR processes.

Responsibilities

• Lead cross-functional projects to map, analyze, and redesign end-to-end people operations workflows across the teammate lifecycle
• Establish standard operating procedures (SOPs), service level standards, process documentation, and routines to ensure operational consistency and compliance across teams
• Manage competing priorities, resource allocation, and project timelines with high autonomy, proactively anticipating roadblocks and implementing mitigation strategies
• Directly manage, mentor, and develop a team of 2-4 analysts and project managers through regular one-on-one coaching, clear goal setting, ongoing feedback, and actionable Individual Development Plans (IDPs)
• Partner with IT, HRIS/People Technology, and People Strategy & Transformation to define business requirements, pilot emerging HR tools, and implement tech-enabled automation and workflow enhancements
• Analyze workforce and operational metrics to diagnose process bottlenecks and synthesize complex data into executive dashboards, roadmaps, and actionable recommendations
• Build and nurture collaborative partnerships across People Team lanes, business unit leaders, and Village leadership
• Present persuasive, data-backed recommendations to senior executives with executive presence, driving alignment and decision-making

Requirements

• Bachelor’s Degree required, Master’s Degree or MBA preferred
• 1-2+ years of direct people leadership, including a demonstrated track record of mentoring, coaching, and developing analysts or project managers
• 2-5+ years of progressive experience in People Operations, HR Operations, Workforce Analytics, Process Optimization, Project Management, Consulting, or Business Operations
• Proven track record managing end-to-end process redesign and leading cross-functional HR/people projects from ideation through implementation
• Demonstrated proficiency in data analytics and visualization tools (e.g., Visier, Tableau, Advanced Excel), and structured change management methodologies

Benefits

• A "community first, company second" culture based on Core Values
• Clinical outcomes consistently ranked above the national average
• Award-winning education and training across multiple career paths