Manager, People Advocacy

About This Role

Managing DoorDash's efforts to maintain optimal work environments that foster positive relationships and two-way communication between employees and leadership is the primary focus of this role. Reporting to the Senior Manager, People Advocacy, this position serves as a critical resource to cross-functional teams supporting DoorDash's New Verticals and Customer Service teams. You will partner with a team responsible for identifying and addressing issues impacting the employee experience of customer-facing teammates, and collaborate closely with business leaders, Employment Legal, HR Business Partners, Employee Relations, and other functions within the People Team to address identified opportunities.

Responsibilities

• Design, develop and execute both the strategic and tactical components of DoorDash's employee advocacy strategy
• Work with partners across the organization to drive positive employee relations
• Develop, deploy and leverage communication channels to obtain employee feedback and implement action plans focused on addressing identified opportunities
• Create and implement training focused on improving overall people leadership skills
• Monitor Employee Relations trends, local and federal law changes, and rulings that have potential impact on DoorDash
• Inform leadership and people teams about the potential impacts on employee experience resulting from new initiatives, policies, and programs
• Research and respond to employee relations matters both virtually and in person
• Assist HR Business Partners and ER Business Partners in resolving concerns
• Guide leaders to appropriately resolve concerns and mitigate employment risk
• Influence business decisions to balance employee and business impact
• Train leadership on topics related to creating an optimal working relationship with employees
• Assess working conditions, safety, employee experience and leadership effectiveness
• Conduct on-site response to engagement and environmental concerns
• Deliver site-specific action plans and follow up
• Gather and analyze employee data to identify areas of focus
• Improve the efficiency and effectiveness of the analytics program through the thoughtful use of AI tools such as Claude and ChatGPT
• Deliver standard and scheduled updates and reporting to Senior Leadership

Requirements

• At least 7 years of relevant experience, focused in employee relations, human resources, employment law or labor relations
• Bachelor's and/or Master's degree in Human Resources or Labor Relations
• Mastery of employment law basics and performance management best practices
• Demonstrated ability to translate data and predictive analytics into action plans to prevent and mitigate unfavorable employee experience trends