About This Role
This operations manager role involves overseeing daily warehouse and logistics activities, optimizing systems, managing inventory, and leading a team to ensure efficient and compliant operations. The position suits a candidate with strong experience in logistics, warehouse, or supply chain operations, particularly with WMS and SAP.
Responsibilities
- Manage and coordinate daily warehouse and logistics activities, including inbound, outbound, inventory control, and order fulfilment
- Ensure smooth execution of receiving, storage, picking, packing, and shipping processes
- Monitor operational performance and implement continuous improvement initiatives to enhance efficiency and service levels
- Ensure compliance with company policies, safety regulations, and operational procedures
- Maintain and optimize WMS operations to ensure inventory accuracy and operational efficiency
- Utilize WMS for inventory management, order processing, stock reconciliation, reporting, and transaction monitoring
- Troubleshoot system-related issues and collaborate with IT and relevant stakeholders to improve system performance
- Ensure accurate and timely data entry and reporting within WMS and SAP
- Monitor inventory accuracy through cycle counts and stock audits
- Investigate and resolve inventory discrepancies
- Seek approval from customer to do the adjustment with the correct size or colour
- Supervise warehouse and logistics personnel to ensure daily operational targets are achieved
- Provide coaching, training, and performance management to team members
- Foster a positive work environment focused on teamwork, accountability, and continuous improvement
- Prepare daily, weekly, and monthly operational reports
- Analyze logistics KPIs, including inventory accuracy, order fulfillment rates, on-time delivery, and warehouse productivity
- Utilize Microsoft Excel and reporting tools to generate insights and support management decision-making
- Coordinate with suppliers, transport providers, customers, and internal departments to ensure smooth logistics operations
- Support logistics planning and resource allocation to meet business requirements
Requirements
- Bachelor's Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or related field
- Minimum 5 years of experience in logistics, warehouse, or supply chain operations
- At least 2 years of supervisory or team leadership experience is essential
- Strong hands-on experience with Warehouse Management Systems (WMS)
- Practical experience using SAP in logistics, warehouse, or inventory management functions
