Manager of UK Product Partnerships

• The International Partnerships team is at the forefront of developing and executing Toast’s partner strategy outside the US, working closely with Product, Sales, Customer Success, Legal, and Dev Rel to shape ecosystem direction, close integration gaps, and support Toast’s expansion into new markets
• We’re seeking a highly motivated and commercially minded International Partner Manager to help build out Toast’s integration ecosystem across the UK and EMEA
• You’ll be responsible for signing and managing the integration partners our UK and EMEA customers need most, while also contributing to our broader channel partner strategy in the region
• Own the sourcing, negotiation, and management of a portfolio of integration partners across the UK and EMEA, serving as the primary relationship owner and strategic point of contact
• Drive Toast’s integration coverage strategy in the region, closing ecosystem gaps that impact deal-win rates and customer satisfaction
• Manage the end-to-end partner lifecycle — from identification, evaluation, and contracting through onboarding, enablement, and renewal
• Partner closely with Product, Sales, Customer Success, Legal, and Dev Rel to prioritise the right integrations and ensure a smooth post-integration onboarding experience for customers
• Develop and track KPIs tied to integration partner performance (e.g., deal-loss mitigation, partner adoption, referral volume), using data to inform prioritisation and report to leadership
• Lead regular business reviews with partners to align on goals, share performance insights, and identify opportunities for expansion
• Support and help shape elements of Toast’s UK and EMEA channel partner strategy, including evaluating potential referral partners, resellers, and consultants alongside regional leadership
• Negotiate partner contracts confidently, balancing commercial and strategic considerations to drive long-term ecosystem value
• Collaborate with global International Partnerships leadership to ensure regional priorities stay aligned with broader company strategy

Benefits

• Peer and company recognition programs
• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Subsidized backup childcare
• Mental Health Benefits- Experience at a large technology company in a BD or partnerships capacity, or a background in investment banking or management consulting
• Highly organised and self-driven — able to thrive in a fast-paced, evolving environment with minimal oversight
• Experience collaborating across multiple internal teams (Sales, Product, CS, Legal, Dev Rel)
• Excellent relationship management and communication skills, with the ability to engage stakeholders from executives to operational leads, both internally and externally
• 5-7 years of experience in business development, partnerships, or strategy-related roles
• Some experience with, or exposure to, channel partner strategy (e.g., resellers, referral partners, consultants)
• Based in London, UK (required)
• Experience working with geographically dispersed and international teams
• Strong analytical skills and comfort using data to assess partner performance and inform strategy
• Demonstrated success managing partner relationships and negotiating commercial agreements, ideally in a technology or platform business
• Experience in the UK/EMEA hospitality, restaurant, or retail technology space
• Existing network of integration or channel partners across UK and EMEA markets
• Understanding of UK/EMEA go-to-market dynamics and how partnerships can accelerate adoption and customer success
• Experience leveraging tools such as Salesforce, Monday.com, Ironclad, or Snowflake to manage partner pipelines and agreements