About the role
ABOUT
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of
JOB OVERVIEW
The Manager, Luxury Selling & VIC Activations is a strategic luxury client development leader responsible for driving the growth of Bloomingdale's highest-value client relationships at the 59th Street Flagship. This role leads the client strategy behind luxury experiences, ensuring the right clients are connected to the right opportunities while strengthening long-term client engagement, seller partnerships, and luxury business growth.
Working across Customer Strategy & Experience, Stores, Merchants, Integrated Marketing, Vendor Partners, and Corporate Top Client Development, this leader develops luxury client strategies, oversees the Luxury Concierge team, and ensures seamless execution of elevated client experiences. While events are an important component of the role, the primary focus is on luxury client development, relationship management, and business growth—not event planning.
The Manager reports to the Director of Top Client Development and serves as a key member of the 59th Street Flagship leadership team, partnering closely with Corporate Top Client Development to continue expanding Bloomingdale's luxury client experience.
ESSENTIAL FUNCTIONS
- Develop and execute luxury client strategies that drive engagement, retention, and growth of the Flagship's highest-value clients.
- Lead client mapping efforts, ensuring the right clients are connected to the appropriate luxury experiences, brand activations, and selling opportunities.
- Partner closely with Business Managers, Senior Directors, Personal Shoppers, luxury sellers, merchants, Integrated Marketing, and Corporate Top Client Development to maximize luxury client engagement.
- Manage the Luxury Concierge team, providing leadership, coaching, and oversight while ensuring exceptional service for both sellers and clients.
- Oversee approximately luxury special orders, ensuring timely execution, vendor follow-up, client communication, and operational excellence.
- Build and maintain strong relationships with luxury brand partners to support exclusive client opportunities and elevate the Bloomingdale's luxury experience.
- Lead the client experience annual luxury activations, ensuring flawless execution from client selection through post-event follow-up and business insights.
- Support selling colleagues across the Bloomingdale's network by optimizing access to the Flagship's luxury assortment and concierge resources.
- Foster collaboration across multiple business partners while influencing without direct authority to drive business results.
QUALIFICATIONS & COMPETENCIES
- 5+ years of leadership experience in luxury retail, client development, concierge, hospitality, personal shopping, or another high-touch client environment.
- Strategic luxury client development leader.
- Relationship builder across clients, sellers, vendors, and corporate partners.
- Leader of the Luxury Concierge team.
- Business owner focused on growing the luxury client experience.
- Highly visible partner across the Flagship leadership team.
- Demonstrated success building relationships with ultra-high-net-worth clients and delivering elevated luxury experiences.
- Proven ability to influence cross-functional partners and build alignment across multiple stakeholders.
- Exceptional relationship builder with executive presence and outstanding communication skills.
- Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
- Hospitality mindset with a willingness to be hands-on and support clients, sellers, and business partners whenever needed.
- Highly adaptable, collaborative, and comfortable operating in a fast-paced, evolving luxury environment.
- Strong analytical and strategic thinking skills with a passion for growing luxury business through client development.
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