About This Role
Managing hospice clinical operations involves leading a compassionate team to deliver exceptional care to hospice clients and their families. This role oversees daily clinical operations, ensuring services align with the company's commitment to excellence, regulatory compliance, and whole-person care.
Responsibilities
- Oversee the delivery of high-quality, patient-centered care provided by the Interdisciplinary Team (IDT)
- Ensure compliance with corporate policies, billing standards, and federal and state regulations
- Supervise field and office staff, ensuring caseload assignments are managed effectively based on acuity, geography, and staffing capacity
- Monitor team performance to meet clinical benchmarks and optimize productivity
- Partner with the Clinical Team Assistant to manage new referrals, complete chart assessments, determine hospice eligibility, and oversee timely Face-to-Face visits and documentation
- Work cross-functionally with Quality & Compliance, Training & Education, and Human Resources to drive clinical outcomes, improve CAHPS and PEPPER scores, and support a culture of continuous improvement
- Maintain consistent communication with the Hospice Medical Director and Physician Designees regarding new admissions, Certifications of Terminal Illness, and medical updates
- Perform other duties as assigned
Requirements
- Licensure as a Registered Nurse in the State of Minnesota or North Dakota
- Minimum of 1 year of hospice experience preferred
- Valid driver's license and use of an insured personal vehicle
- Excellent verbal and written communication skills
- Demonstrated leadership competencies including accountability, trust, performance management, and effective communication
- Ability to pass state mandated background checks
- Physical capability to perform all essential functions
- Ability to read, write, and speak English to ensure effective communication with team members, clients, and families
Benefits
- Flexible scheduling, autonomy, and work-life support with modern technology
- Employer-matched retirement
- Pay-on-demand options
- Generous PTO + paid holidays
- Comprehensive health and wellbeing benefits
- Paid documentation time, plus mileage, and drive time
- Career growth through scholarships, training, and professional development
Important Details
- Schedule: Full Time, Monday - Friday 8:00 a.m. to 4:30 p.m.
- Travel Requirements: Yes - as needed
- Supervisory responsibilities: Yes
About the Company
