Manager of Demo Engineering & Design

• As the Manager, Demo Engineering & Design at Cresta, you will lead a high-impact team responsible for bringing our AI-powered platform to life in pre-sales environments
• This includes overseeing the development of scalable demo infrastructure and tooling, building rich out-of-the-box demo environments, and personalizing experiences to showcase the full value of Cresta’s capabilities - across conversation intelligence, real-time coaching, analytics, and AI agents
• This role sits at the intersection of technology, storytelling, and go-to-market strategy
• You will manage and grow a team of Demo Engineers within the Solutions Team and partner closely with Solutions Engineering, Conversation Designers, Product, and Engineering to ensure Cresta delivers compelling, technically sound, and differentiated demo experiences
• You’ll be responsible not just for execution, but for defining the vision, standards, and operating model for demo engineering at Cresta - ensuring we scale high-quality, repeatable, and innovative demo experiences across industries and buyer personas
• Build, lead, and develop a high-performing team of Demo Engineers, fostering a culture of ownership, creativity, and technical excellence
• Define and execute the roadmap for demo engineering, aligning with GTM priorities, product evolution, and key industry verticals
• Establish best practices, standards, and operating processes for demo environments, POCs, and pilots to ensure scalability and consistency
• Partner with Solutions Engineering leadership to ensure cohesive, high-quality storytelling across technical demos and conversational experiences
• Oversee the architecture, scalability, and reliability of demo environments, including virtual agents, agent assist, analytics, and end-to-end workflows
• Drive the development of reusable, modular demo frameworks that can be rapidly customized for different industries and use cases
• Ensure demo environments are always production-grade, stable, and ready for customer-facing engagements
• Guide the development of integrations, automations, and tooling (e.g., CCaaS/CRM connectors, AI workflows, custom apps) to expand demo capabilities
• Champion the use of modern AI-native tooling (e.g., LLM workflows, agents, prompt frameworks) to enhance demo realism and impact
• Partner closely with Product, Engineering, and Enablement teams to rapidly operationalize new feature releases into demo-ready assets, tooling, and environments—ensuring the field can effectively showcase the latest capabilities with clarity and confidence
• Collaborate with Product and Engineering to influence roadmap priorities based on pre-sales learnings and technical gaps
• Partner closely with Solutions Engineering and Sales to support strategic deals, ensuring demos and POCs are tailored, differentiated, and impactful
• Collaborate with Enablement to equip GTM teams with scalable demo assets, narratives, and technical training
• Work cross-functionally with Product, Engineering, and Enablement to continuously translate new product innovations into compelling demo scenarios, reusable assets, and technical playbooks for the field
• Establish feedback loops to capture insights from the field and translate them into improvements in product, demos, and workflows
• Define and track success metrics for demo effectiveness, environment reliability, and team productivity
• Implement processes for rapid issue triage and resolution to minimize risk in customer-facing moments
• Drive continuous improvement in demo quality, speed, and scalability across the organization

Benefits

• Weekly lunch & learn
• Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
• Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us- Strong strategic thinking combined with a hands-on, execution-oriented mindset
• 5–8+ years of experience in engineering, solutions architecture, technical pre-sales, or related roles, with 2+ years in a leadership or management capacity preferred
• Strong technical foundation, including APIs, integrations, authentication, data systems, and scripting (Python, JavaScript, etc.)
• Excellent cross-functional leadership skills, with the ability to influence across Product, Engineering, and GTM teams
• Proven ability to build and scale technical teams, processes, and systems in fast-paced, high-growth environments
• Experience owning complex, customer-facing technical initiatives such as demos, POCs, or pilots
• Experience with CCaaS platforms (Twilio, Amazon Connect, Five9, etc.) and CRM systems (Salesforce)
• Familiarity with conversational AI, virtual agents, and contact center workflows
• Experience partnering closely with conversation design or UX teams to deliver end-to-end customer experiences
• Experience leveraging modern AI tools (e.g., LLMs, agents, prompt engineering frameworks) in technical workflows
• Background in high-growth SaaS or enterprise AI companies