About the role
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The Business Operations team solves the Specialty Travel & Events team’s most critical, emergent challenges across business, product, and operations
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We are looking for a high-impact individual contributor to spearhead initiatives that drive business growth, process optimization, and system stability
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You will also own the end-to-end management of critical enterprise tools
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Because BizOps operates without direct line-management authority, leadership here is built on relational equity, integrated thinking, and data-backed execution
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You will tackle unstructured, ambiguous problems like a creative science experiment—verifying root-cause data, optimizing workflows, and ensuring structural readiness before rolling out core updates
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Scoping & Scaffolding: Lead deep project scoping early to uncover root causes, document risks, and lock down parameters before execution to prevent scope creep
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Global Program Management: Drive multi-phased technical initiatives across international regions, establishing working groups and cross-functional alignment across teams
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Workflow Optimization & Automation: Audit legacy operational processes, map current vs. ideal state workflows, and author clear documentation so systems run smoothly post-launch
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Data Strategy & Storytelling: Query raw business data (via SQL, BI tools, and data warehouses) to diagnose operational bottlenecks, rigorously verify data integrity, and build compelling visual narratives for leadership
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Cross-Functional Influence: Build trusted partnerships across teams, navigating blockages with empathy to drive alignment across competing priorities without direct authority
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Iterative Systems Innovation: Run controlled experiments against baselines to build repeatable execution patterns, maintaining radical transparency around both wins and operational failures
Benefits
- Parental leave
- Commuter benefits
- Healthcare
- Flexible Vacation
- Health and Wellness
- Fuel for Connection
- Pet Friendly
- IATAN (travel-related discounts)
- 401k (retirement plan)
- Connectivity Allowance
- Learning & Development
Experience:
- 5+ years in business operations, program management, or technical project management within a fast-paced tech company
- BizOps Mindset: A proactive problem-solver who defaults to clear ownership, definitive timelines, and thorough documentation over passive observation
- Proven track record of driving change management alongside complex technical implementations would be a bonus
Education:
- BA/BS degree or equivalent practical experience
- Matrix Diplomat: Proven ability to spot cross-functional friction, build cross-team trust, and unblock operational drag
- Analytical & Technical Rigor: High data literacy with hands-on experience interrogating data sets, tracking data lineage, and utilizing BI tools or modern data warehouses (e.g., Snowflake, Tableau)
- Ideally a background in Product Operations or Business Systems in high-growth environments
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