Manager - Nurse

About This Role

This nursing management role involves coordinating staff development and management, performance improvement, resource asset management, and communication within the Nursing Services department. The Manager - Nurse maintains a positive patient and family-centered care environment, ensures compliance with regulatory requirements, and manages budgets and staffing levels. This role is responsible for supervising a team and optimizing departmental operations.

Responsibilities

• Assist and support all human resources functions for nursing service, including onboarding, termination, and disciplinary action, maintaining documentation and ensuring compliance with policies
• Ensure staffing levels and coverage are adequate to meet patient care and regulatory requirements
• Assume managerial duties for performance evaluations and maintain systems for regular feedback and evaluation
• Work closely with nursing leadership and ancillary departments to maintain a positive patient and family-centered care environment
• Assist the Director of Nursing and Chief Nursing Officer with developing and implementing staff training and development programs
• Organize and manage nursing service activities of the unit in compliance with the medical plan of care, regulatory, and accrediting agency standards
• Work alongside clinical nurse educators to coordinate and schedule educational classes and other training needs
• Provide 24-hour accountability for supervising and evaluating work performance in terms of patient care, unit relations, and efficiency of service, making decisions that require expert clinical judgment
• Assess results of Performance Improvement indicators and develop and implement programs based on this data to improve quality of care
• Perform chart audits and meet individually to coach employees on needed areas for improvement and continuously monitor staff
• Act as a liaison between staff and other disciplines to assist in problem solving and transferring information to improve patient care
• Act as a clinical resource for staff in assigned areas
• Prepare short and long-term planning and programs to address and identify needs
• Act as a vital resource on multiple decision-making committees
• Create and maintain good rapport within Nursing Services, ancillary departments, affiliates and other health services
• Maintain communication with multi-disciplinary team members to provide holistic care to patients
• Maintain availability to staff even after typical work hours and be available as needed 24 hours/day
• Maintain and review educational records of assigned floor employees, including orientation competency, initial competencies, annual review, and certifications
• Specify problems/situations which require performing the steps of research, including identifying the problem/question, finding background information, consulting peers, identifying relevant sources, brainstorming to evaluate findings, writing/publishing findings, and citing sources
• Identify deviations from current best practices in the patient care area
• Follow-up with care provider-identified problems in patient-practices
• Assist care providers with developing and implementing change in best-practices
• Present research findings to key participants for required approval
• Disseminate research findings to all personnel to provide a basis for proposed change
• Project a caring, friendly and helpful image to patients and customers
• Perform leader rounding to improve patient satisfaction and follow up with customer concerns
• Assure that patient experience goals, clinical goals, and quality standards are met
• Establish a compassionate environment by providing emotional, psychological, and spiritual support to patients, families, and caregivers
• Act as a liaison for the unit and monitor patient satisfaction scores and implement plans for improvement
• Utilize resources to stay informed of changing trends in nursing practice as well as evidence-based nursing practices
• Participate in the servant leadership curriculum
• Attend conferences, classes, webinars, and computer-based learning to keep current and learn new healthcare strategies
• Comply with regulatory and accrediting agency requirements
• Promote constant survey-readiness through interdisciplinary rounding and participation in accreditation surveys
• Prepare, maintain, and operate nursing unit within budgetary allowances
• Maintain nursing supplies inventory by studying usage reports, identifying trends, anticipating needed supplies, approving requisitions and cost allocations
• Develop and administer a budget, lead cost-efficient and effective operations, and create a plan of correction for any operating expenses that deviate from budgetary allowance
• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
• Monitor patient volumes and flex staffing according to the unit’s staffing matrix by maintaining a departmental spreadsheet to ensure appropriate utilization of nursing staff resources
• Daily monitor productivity to ensure needs are within budgetary guidelines
• Create and maintain a unit schedule that assures adequate staffing for patient volumes which promotes safe and effective patient care
• Work in conjunction with nursing supervisors and other nurse managers to ensure appropriate staffing coverage is in place for all nursing departments while following budgetary guidelines to decrease overtime and increase productivity
• Maintain nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
• Assure quality of care by developing and interpreting hospital and nursing department’s mission and vision and standards of care; enforcing and adhering to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments
• Assure that nursing and ancillary staff practice within their individual scopes of practice
• Implement and conduct regular meetings with staff to ensure full understanding and compliance for all policies and procedures
• Organize services and systems necessary for the multidisciplinary approach throughout the continuum of care; assume responsibility for the clinical and financial performance of the assigned unit

Requirements

• Bachelor's Degree in Nursing
• RN - Registered Nurse - State Licensure and/or Compact State Licensure upon hire
• Prior knowledge and experience in area of supervision (3-5 years) (preferred)
• Knowledge of general nursing principles and practices and policies
• Ability to work with computers; extensive verbal, written, and oral communication skills, including strong organizational detail and interpersonal skills
• Ability to develop policy and procedures, skills checklist, and development of competencies
• Maintain department requirements for continuing education and any specific unit requirements to provide care for pediatric, adolescent, adult, and geriatric patients
• Knowledge of current literature in the field of nursing and hospital administration, along with training and supervisory techniques
• Supervises and evaluates work performance
• Directs and implements nursing plan of care
• Accepts responsibility for Pay-for-Performance and ongoing Performance/Quality Improvement processes at the unit level
• Attends meetings to discuss operational, quality, and safety needs of the unit
• Serves on committees as appointed
• Evaluates, assesses effectiveness of educational programs and competencies
• Prioritizes/delegates/evaluates work assignments
• Anticipates resources needed
• Assimilates data and reports appropriately
• Orients licensed employees (service line) to the unit and employee guidelines
• Oversees the daily workflow, staffing, orientation, training, and developing of employees within the department
• Completes patient care requirements by scheduling and assigning nursing staff and following up on work results
• Maintains nursing staff job results by coaching, counseling, and disciplining employees as indicated; planning, monitoring, and appraising job results
• Promotes patient independence by establishing patient care goals, teaching and counseling patients, families, and caregivers, and reinforcing their understanding of disease, medications, and self-care skills
• Resolves patient needs by utilizing multidisciplinary team strategies, including but not limited to, daily care planning huddles at the unit level
• Maintains a cooperative relationship among healthcare teams by communicating information, responding to requests, building rapport, and participating in team problem solving methods
• Contributes to team effort by communication results and identifying opportunities for improvement
• Serves as a liaison between staff and other ancillary departments in the facility
• Readily available as a clinical resource to clinical staff on a consistent basis, ancillary departments, affiliates, and other health services

Nice to have:

• Master's Degree in Nursing

About the Company

North Mississippi Health Services believes in helping teammates connect their passion for healthcare with a greater purpose that impacts the people they know and love.