About the role
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The Manager - Liability Operations is responsible for customer onboarding and processing of all customer instructions, ensuring compliance with regulatory guidelines and operational excellence.
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The role focuses on productivity, process control, and continuous improvement in service delivery.
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Execute customer onboarding and instruction processing with full adherence to KYC, AML, and negative list guidelines.
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Manage operational volumes to ensure higher productivity while maintaining compliance and process control.
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Ensure customer deliverables are met within SLA timelines, with consistent improvements in service delivery.
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Resolve customer complaints within stipulated TATs and conduct RCA to prevent recurrence.
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Review vendor performance to ensure optimum productivity.
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File regulatory returns and MIS reports accurately and on time.
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Drive improvements in TAT (Turnaround Time) and FTR (First Time Right) as key performance achievements.
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Support clean‑up operations to ensure accurate and reliable data entry into systems.
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Perform judgmental activities at CPC with thorough knowledge of processes and compliance requirements.
Experience: 5 - 10 years in liability operations or related banking functions.
Education: Graduate/ Post‑Graduation (any specialization preferred).
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