About This Role
The Manager - IT will own the end-to-end IT function for a multi-location retail business, ensuring technology remains secure, available, and scalable. This role combines strategic IT planning with hands-on operational ownership across various domains including infrastructure, cloud, ERP, retail systems, connectivity, cybersecurity, user support, procurement, and vendor management.
Responsibilities
- Develop and execute the IT roadmap in line with business growth and retail expansion
- Lead day-to-day IT operations and ensure timely resolution of business-critical incidents
- Manage and mentor IT personnel, service providers, and technology partners
- Prepare technology budgets, procurement proposals, and lifecycle/replacement plans
- Maintain appropriate IT governance, compliance, and risk management
- Own server, storage, virtualization, backup, and core infrastructure operations across Head Office and stores
- Administer cloud infrastructure and services, including Microsoft Azure
- Ensure monitoring, backup, restore, and disaster-recovery readiness
- Administer and support Dynamics 365 F&O as the core enterprise application, including licensing, security roles, and access
- Coordinate with Microsoft/implementation partners on incidents, integrations, and environment issues
- Support legacy/related ERP environments such as Dynamics NAV hosted on Azure/Citrix
- Support POS/Retail applications, store connectivity, and store hardware
- Coordinate new-store IT readiness, technology rollouts, and store openings/relocations
- Coordinate store-specific requirements with vendors
- Manage enterprise connectivity VPN, MPLS, and static links between Head Office and stores
- Administer firewall and network security infrastructure (Fortinet, Sophos)
- Manage endpoint protection and antivirus controls, including Sophos Intercept X
- Maintain secure remote access and appropriate network segmentation/access controls
- Monitor security incidents, vulnerabilities, and access risks, and coordinate patching and remediation
- Administer Microsoft 365, email security (SPF/DKIM/DMARC), and collaboration services
- Manage user provisioning, access, mailbox issues, and collaboration-service support
- Coordinate biometric access-control, HRMS technology, and AI-enabled CCTV/surveillance systems
- Evaluate and recommend hardware, software, cloud, and security solutions
- Manage IT vendors and AMC/service providers, and support commercial negotiations
- Obtain and compare quotations and validate technical specifications
- Track renewals, warranties, support contracts, licences, and technology subscriptions
