Manager - IT

About This Role

This IT Manager role focuses on leading and managing the enterprise IT infrastructure, with a particular emphasis on SharePoint, SQL Server, and data security platforms. The position ensures high availability, regulatory compliance, and operational excellence, driving strategic initiatives such as platform migrations, disaster recovery planning, and process automation. The manager also fosters cross-functional collaboration and innovation, plays a key role in audit readiness and governance, and contributes to technical leadership and team development.

Responsibilities

• Lead and manage cross-functional teams including SharePoint Administration, SQL Database Administration, Imperva DAM, and Application Support, ensuring seamless operations and service delivery
• Oversee implementation of Disaster Recovery (DR) drills, Business-As-Usual (BAU), and Business Continuity Planning (BCP) activities across enterprise SharePoint and SQL environments
• Own and manage internal and external audits (RBI, SEBI, InfoSec), ensuring full compliance through robust database audit logging and encryption mechanisms (TDE, Azure Key Vault)
• Supervise patching, migrations, user access reviews, automation initiatives, and reporting via KPIs and SSRS dashboards
• Drive knowledge transition and maintain comprehensive project documentation including KT trackers and SOPs
• Conduct technical training sessions and organize company-wide engagement events such as sports leagues and talent shows to foster team spirit and collaboration
• Lead the integration of technical layers with business logic, operational processes, and solution architecture to enable cross-functional synergy and cost optimization across business units
• Drive the selection and governance of enterprise-wide technology solutions, ensuring centralized deployment and alignment with organizational goals
• Navigate complex business conflicts stemming from dependencies on IT stakeholders, often due to prolonged debates over solution approaches
• Facilitate coordination and follow-ups across diverse IT and project teams within ABC, ensuring alignment and timely execution
• Deliver critical projects and services despite constraints in resource availability, demonstrating agility and prioritization
• Mitigate risks associated with vendor resource skill gaps, which impact project delivery timelines and quality
• Address process noncompliance among project managers and team members, which poses risks to service quality and operational consistency
• Ensure strict adherence to regulatory and internal audit requirements, including InfoSec, RBI, SEBI, and corporate governance standards
• Manage database encryption using Transparent Data Encryption (TDE), Azure Key Vault, and Thales HSM Vault to safeguard sensitive data
• Administer Imperva Database Activity Monitoring (DAM) to track, analyze, and resolve violations, ensuring real-time visibility into database operations