About This Role
This IT Manager role involves leading and delivering strategic digital transformation initiatives across various enterprise systems, including cybersecurity, artificial intelligence (AI), data analytics, and robotic process automation (RPA). The successful candidate will be responsible for overseeing projects from initiation to deployment, ensuring alignment with digital strategy and compliance with best practices.
Responsibilities
- Lead the end-to-end implementation of enterprise systems, such as Client Relationship Management (CRM) and Human Resource Management (HRM) platform
- Oversee implementation, data migration, user acceptance testing and change management
- Ensure solutions are scalable, secure and aligned with long-term digital strategy
- Review findings from cybersecurity audits and vulnerability assessments and coordinate remediation efforts with internal teams and vendors
- Track and report remediation progress to ensure timely risk mitigation
- Manage implementation and optimization of Single Sign-On using Microsoft Entra ID
- Ensure projects comply with cybersecurity best practices, data protection regulations and organizational policies
- Partner with stakeholders to identify and prioritize AI use cases, including agentic AI and workflow automation
- Conduct feasibility studies and cost-benefit analyses for proposed AI initiatives
- Ensure responsible AI governance frameworks are established, including fairness, accountability, transparency, security and privacy safeguards
- Oversee pilot projects and production deployment of approved AI solutions
- Lead the implementation of a secure data repository or data platform to support analytics and reporting
- Establish and maintain data governance policies, data quality standards and access controls
- Collaborate with stakeholders to define reporting and dashboard requirements
- Manage delivery of analytics solutions through vendors or partners
- Identify automation opportunities across operational and administrative workflows
- Develop business cases and requirements documentation for RPA initiatives
- Oversee implementation, testing and deployment of automation solutions
- Measure and report on efficiency gains and return on investment
- Manage the full project lifecycle: initiation, planning, procurement, execution, monitoring, testing and go-live
- Develop project charters, budgets, timelines and risk registers
- Manage vendor selection, contracts, performance and deliverables
- Provide regular progress reports and management updates
- Ensure compliance with organizational governance and procurement frameworks
