About This Role
Leading the modernization of device management and office technology across a global private markets firm is the core of this managerial position. The role suits a hands-on technical manager who can guide teams, own service delivery, and work alongside engineers to solve critical problems.
Responsibilities
- Manage end-user support across EMEA, including the London-based support team and Executive Support Specialist, and run the global Endpoint and Workplace Technology team across EMEA and other regions.
- Own difficult incidents, executive critical issues, technical changes, and recurring problems, working directly with the team to resolve them.
- Set daily priorities, clarify ownership, and help the team deliver support and project work.
- Lead Workplace Technology services, being responsible for the technology that enables collaboration (AV and meeting/event support), supports office operations, and delivers a high-quality workplace experience.
- Lead endpoint management operations, driving the processes, standards, and operational controls that keep devices and applications secure, healthy, and delivering a consistent user experience.
- Work with IT teams and suppliers across regions to fix issues and introduce improvements.
- Own service levels and operational performance, using service data, support trends, and user feedback to remove repeat issues, simplify support, and improve the user experience.
Requirements
- Hands-on experience in user support, endpoint device maintenance, or corporate technology across multiple sites.
- Experience managing Windows and macOS devices through Microsoft Intune and Jamf, including Windows Autopilot, application delivery, and device configuration.
- Solid understanding of Microsoft 365, Entra ID, endpoint security and compliance, collaboration tools, Cisco Room Kit devices and meeting-room technology, and networking basics.
- A methodical approach to troubleshooting, major incidents, and root-cause analysis.
- Hands-on ServiceNow experience, including incident, request, problem, change, knowledge, and service reporting.
- The ability to guide a team, connect with senior partners, and work across regions.
- Relevant technical and service-management certifications are encouraged, although equivalent practical experience will be equally valued.
Benefits
- Hybrid work arrangement with 18 remote workdays per quarter, subject to manager approval.
Important Details
- Years of experience: 8+ years of relevant experience.
Application Process
- Submit your application through the platform.
About the Company
HarbourVest has been home to a committed team of professionals for over forty years, delivering impactful solutions to clients and investing partners. The firm values diversity and innovative thinking in a collaborative, open-door culture.
