Managing the Manufacturing Site Technology Sustainment team is the core of this role, providing follow-the-sun support to technology capabilities at manufacturing sites to positively impact business outcomes. This individual will lead a talented team focused on delivering best-in-class operational support, fostering continuous improvement and service excellence in the biotechnology industry.
Responsibilities
Maintain tactical relationships and strong communication with the site leadership team about IS services and service quality to ensure all stakeholders feel informed and engaged
Lead and manage large, diverse teams within a matrixed organization
Collaborate with geographically dispersed teams, including those in the US and other international locations
Foster a culture of collaboration, innovation, and continuous improvement
Attract and recruit top talent as part of an extensive Technology organization to be hired within India
Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership
Provide operational monitoring and support to MES, PI, ERP small plant applications systems
Provide oversight and monitor and restart failed batch jobs
Provide timely resolution to address application issues raised by sites
Implement bug fix / changes
Perform scheduled Site Readiness Test (SRT) as required by sites
Act as the MIM Lead to coordinate critical incident management and activation of key support platform teams to recover the service at the sites
Ensure communication of key performance metrics and analysis of unmet needs
Participate in stakeholder and other leadership meetings, working with other parts of the organization and functional groups to ensure successful delivery
Facilitate best practice sharing, ensuring ongoing alignment with the Technology Digital strategy
Ensure alignment of Technology service plans across organization
Provide education to new partners with regards to IT service offerings
Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy
Requirements
Bachelor's degree with 8 - 12 years of experience in Business, Engineering, IT or related field
Experience in a technical leadership role within a pharmaceutical/Biologics manufacturing organization
Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation
Demonstrated experience as System Owner for Manufacturing Execution System (MES), PIHistorian and automation/SCADA platforms, LIMS, ensuring reliability, data integrity, and continuous GMP compliance
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Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent
Flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment
Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc.
Strong analytic/critical-thinking and decision-making abilities
Strong business acumen, demonstrating deep understanding of industry, therapy and product
Extensive experience in the software development lifecycle
Experience using and adoption of Scaled Agile Framework (SAFe)
Ability to work effectively in a fast-paced, dynamic environment
Established business partnerships and IS governance practices involving senior business stakeholders
Broad working knowledge of key IS domains and layers
Excellent leadership and team management skills
Strong transformation and change management experience
Exceptional collaboration and communication skills
High degree of initiative and self-motivation
Ability to manage multiple priorities successfully
Team-oriented with a focus on achieving team goals
Strong presentation and public speaking skills
Excellent analytical and troubleshooting skills
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
Nice to have:
ITIL certification
Important Details
Schedule: later shift, may be assigned a second or third shift schedule; candidates must be willing and able to work during evening or night shifts as required based on business requirements
About the Company
Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. It discovers, develops, manufactures and delivers innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
