Manager - HR Projects with a leading Financial Service organization

Job Description

Key Responsibilities

1. HR Technology & Application Management

• Own and manage the organization's HR technology ecosystem, including HRMS, Talent, Recruitment, Payroll, Travel, Expense, Learning and other HR applications.
• Manage applications such as Oracle HCM, PeopleStrong, Happay, Quest2Travel, Disperz and other connected business applications.
• Act as the primary technology SPOC between HR, IT, Business Application teams, vendors and implementation partners.
• Drive application enhancements, configuration changes, upgrades, releases and new technology implementations.
• Ensure application availability, performance, security and seamless user experience.
• Manage application incidents, defects, change requests and escalations through defined SLAs.
• Identify opportunities to simplify, consolidate and optimize the HR application landscape.

2. Integration Management Core Responsibility

• Own the end-to-end HR technology integration landscape across multiple applications.

• Design, implement and manage integrations using:

• REST/SOAP APIs

• SFTP/file-based integrations

• JSON/XML/CSV data exchange

• Other integration mechanisms, wherever applicable.

• Understand source-to-target data flows, integration architecture, transformation logic, validations and error handling.

• Work closely with IT integration teams and vendors to design robust integration solutions.

• Monitor integration failures, perform root-cause analysis and drive permanent resolution.

• Establish appropriate monitoring, alerting, reconciliation and exception-handling mechanisms.

• Ensure data integrity across upstream and downstream applications.

• Maintain integration documentation, data mappings, interface specifications and dependency matrices.

• Review and validate integration designs proposed by vendors/implementation partners.

• Drive automation of integration monitoring and reduce manual intervention.

• Manage integration changes during HRMS implementations, mergers, organizational restructuring and application changes.

3. AI & HR Technology Automation

• Identify and implement AI/GenAI use cases within HR to improve efficiency, employee experience and decision-making.
• Evaluate emerging AI capabilities and assess their applicability to HR processes.
• Design and deliver practical AI-led solutions rather than limiting AI adoption to experimentation.
• Work with HR stakeholders to identify processes suitable for AI automation.
• Partner with internal technology teams and vendors to implement AI solutions while ensuring appropriate data privacy, security and governance.

4. RPA / HR Bots

• Manage and enhance existing HR RPA bots supporting day-to-day HR operations.
• Monitor scheduled bot runs and ensure timely completion of critical HR automations.
• Troubleshoot bot failures and coordinate with RPA/technology partners for resolution.
• Identify repetitive HR processes suitable for automation and develop the business case for automation.
• Drive transition from manual/repetitive activities to automated workflows.
• Ensure appropriate logging, exception handling, audit trails and monitoring for bots.
• Continuously evaluate whether existing RPA solutions can be replaced or enhanced using APIs, workflow automation or AI.

5. HRMS Transformation & Implementation

• Support implementation, migration and transformation of HRMS platforms.
• Lead technology workstreams covering Core HR, Recruitment, Onboarding, Performance, Compensation, Payroll, Leave & Attendance and other HR modules.
• Define business requirements, HLD/LLD, integration requirements, data migration requirements and test scenarios.
• Work with implementation partners to ensure solutions meet business requirements.
• Lead data migration activities including data extraction, transformation, validation and reconciliation.
• Manage integration testing, UAT, parallel runs and production cutover.
• Ensure appropriate documentation and knowledge transfer from implementation partners to the internal team.

6. Data, Reporting & Governance

• Ensure data consistency and integrity across HR applications.
• Define data ownership, source-of-truth and data flow across systems.
• Develop and maintain data dictionaries and integration mappings.
• Support HR reporting, dashboards and analytics requirements.
• Ensure appropriate controls around employee data access and data exchange.
• Work with Information Security, IT and HR stakeholders on data privacy and compliance requirements.

Core Technical Skills

The candidate should have strong practical knowledge of:

Integration

• REST APIs/ SOAP APIs/ SFTP integrations
• API Integrations
• Data transformation and mapping
• Integration monitoring and error handling
• Understanding of middleware/integration platforms
• Strong understanding of Generative AI and LLM capabilities
• RPA & Automation

Experience

• 4- 5 years of overall experience, with significant experience in HR Technology / HRIS / Enterprise Applications.
• Strong experience managing HRMS and multiple integrated business applications.
• Proven experience managing API and SFTP-based integrations.
• Experience in HR technology transformation / HRMS implementation or migration.
• Hands-on exposure to AI/GenAI and automation is strongly preferred.
• Experience managing RPA bots and automation initiatives will be an advantage.