This role involves managing healthcare business development, sales support, and new business mobilization. You will also be responsible for client relationship management, training, capability development, and quality assurance. The position suits a professional with expertise in healthcare facility management and a focus on business growth and client satisfaction.
Responsibilities
Coordinate with the sales team to identify new business opportunities and build a robust healthcare business pipeline
Work closely with the sales team to provide Subject Matter Expert (SME) support, develop client-specific solutions, and improve sales conversion rates
Identify opportunities to increase the share of wallet across existing healthcare clients through cross-selling and upselling of services
Ensure smooth and timely mobilization of newly awarded hospital and healthcare facility management contracts
Coordinate with operations, HR, training, procurement, and other support functions to ensure manpower deployment, statutory compliance, equipment readiness, SOP implementation, and service commencement as per agreed timelines
Monitor mobilization progress and proactively address operational risks and client concerns
Conduct monthly business and service performance reviews with all A and B category healthcare clients
Maintain strong client relationships, understand evolving business requirements, and drive customer satisfaction and retention
Identify service improvement opportunities and develop action plans in coordination with the operations team
Support client escalations and ensure timely resolution of service-related concerns
Coordinate with the training team to plan and conduct periodic healthcare-specific training programs for supervisory teams across the region
Ensure a minimum of four training sessions per month for supervisory personnel
Monitor training effectiveness, maintain training records, and ensure compliance with healthcare housekeeping protocols, infection prevention practices, patient safety requirements, and applicable quality standards
Conduct periodic audits at healthcare sites to assess service quality, process compliance, hygiene standards, and adherence to client requirements
Prepare audit reports, identify gaps, and coordinate with site operations teams to implement corrective and preventive actions
Track audit findings to closure within agreed timelines and monitor recurring non-conformities
Promote continuous improvement in service delivery and healthcare quality standards
Prepare and submit accurate monthly MIS reports covering business performance, client reviews, mobilization status, training compliance, audit findings, service quality, payment status, and business growth opportunities
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Track key performance indicators (KPIs) and highlight deviations, risks, and improvement initiatives to management
Maintain updated records of client action plans, audit closures, and business development activities
Coordinate with clients and internal finance teams to ensure timely collection of outstanding payments within the agreed credit period
Monitor receivables, overdue invoices, billing discrepancies, and pending client approvals
Escalate payment delays and support timely resolution of commercial issues to maintain healthy cash flow
Develop account growth plans to increase revenue and share of wallet from existing healthcare customers
Identify opportunities for additional services, including housekeeping, MEP, pest control, specialized cleaning, manpower support, and other integrated facilities management solutions, wherever relevant
Work closely with the sales and operations teams to convert identified opportunities into additional business
Drive customer retention, service excellence, and sustainable revenue growth across the healthcare portfolio
