About This Role
This role involves shaping the future of the company's in-store technology and omnichannel capabilities. The individual will define strategic vision and lead execution, identifying opportunities to modernize POS, RFID, and omnichannel systems to enhance customer experience, improve inventory visibility, and drive productivity and scalable growth across markets.
Responsibilities
- Develop and maintain a rolling strategic roadmap for global retail technologies
- Identify capability gaps across store systems and define future-state solutions to support scalability, international expansion, real-time inventory visibility, and evolving customer behaviors
- Partner with Digital and eCommerce teams to strengthen end-to-end omnichannel journeys, including BOPIS, ship-from-store, and returns optimization
- Evaluate new and emerging retail technologies and industry best practices to inform platform evolution and innovation strategy
- Support long-term infrastructure planning for new store concepts and global expansion
- Develop and evolve policies and procedures that support global retail technologies, ensuring alignment between technology functionality and store execution
- Establish governance frameworks for system enhancements and process changes to ensure global consistency while allowing for localized adaptations
- Translate system updates and platform enhancements into clear operational standards, documentation, and field-facing communications
- Partner with Retail Operations and Field Leadership to ensure policies are actionable, scalable, and supportive of efficiency and inventory accuracy
- Serve as a key business partner to Retail Technology and Engineering teams, translating operational needs across all retail technologies into structured business requirements
- Develop business cases and ROI analyses to support capital prioritization and technology investment decisions
- Lead cross-functional alignment sessions to define scope, sequencing, testing, and global rollout strategy
- Partner with International teams to balance global platform consistency with localized market needs
- Define KPIs and success metrics and analyze performance data to identify strategic improvement opportunities across customer experience, conversion, labor productivity, and inventory accuracy
- Identify systemic friction points and drive structured enhancements to improve platform reliability, usability, and adoption
- Ensure structured change management and clear communication of system and policy updates to field teams
Requirements
- Bachelor
- 4
- 7+ years of experience in HQ retail operations and/or experience in retail leadership role focused on operations
- Experience contributing to technology roadmaps or large-scale system implementations
