Manager Fulfillment

About This Role

This role is for a Fulfillment Partner who drives early visibility into demand for GDD projects by collaborating with local client partners, business, and delivery teams. The role involves managing capacity-related topics and ensuring the right people are secured for projects.

Responsibilities

• Provide great experiences for project teams through simplified interaction with overall capacity by serving as the facilitator/aggregator between capacity functions (Practice Staffing Lead, Staffing Partner (SP), Contracting, Hiring)
• Act as a single point of accountability regarding capacity-related topics in India (i.e., securing the right people from all possible sources: Staffing, Contracting, and Hiring)
• Provide a regular and accurate view of fulfillment for demand to the Business and Delivery
• Work with Capacity Planning to provide detailed information on demand/supply view
• Regularly communicate with the business on the status of open needs
• Look at all the nominations for the account from an India perspective and then decide
• Drive prioritization conversations with the Capacity Directors and business unit leads for unmet demand escalations/critical roles on what to approve and forward to the project team and what needs to be rejected
• On continuing projects, work with the project team to ensure the Existing Tool captures the right information for existing teams being rolled over
• Work with local teams to ensure the overall fulfillment is provided to the accounts
• Analyze and provide early visibility into roll-offs/supply
• Provide insights to, and manage inputs from, all stakeholders to ensure time tracking and data integrity to produce accurate staffing reporting to effectively manage the business
• Manage weekly staffing meetings to coordinate actions accordingly
• Collaborate with multiple stakeholders across Business, Capacity teams, Hiring, contracting and capacity planning & practices, and ensure a fulfillment strategy is created and executed
• Partner with business to influence strategic decisions such as right project location, project start dates based on talent availability, leadership spread across accounts, talent mix
• Work with the People teams, locally, regionally and globally to drive achievement of capacity management, People and Business Strategy objectives
• Work with other members of LT to ensure capacity planning and staffing functions are aligned with company purpose and work focus
• Provide coaching and mentoring to team members, often leading by example
• Identify and disseminate best practices to team members
• Develop and deliver specific staffing and training practices for their area(s) of responsibility
• Manage staffing projections for their area(s) of responsibility