About This Role
Leading the Montreal fulfillment center is the core mission of the Manager, Fulfillment Center, who reports to the Director, Fulfillment Operations. This role involves managing a 100,000 sq ft site with over 5,000 active SKUs, overseeing the budget, and making daily operational decisions to ensure timely order shipments, accurate inventory, and consistent delivery for every customer. The position suits a leader with a strong sense of ownership and the ability to thrive in a fast-paced environment.
Responsibilities
- Own daily flow across receiving, putaway, picking, packing, and outbound shipping for the 5,000+ SKU catalog, hitting ship-date and dock-to-stock targets every day
- Run the site as Cozey's centralized returns hub for Canada, driving cycle time, throughput, and recovery on resalable product
- Protect inventory accuracy across every SKU and bin location, and close out discrepancies within SLA
- Plan labor to volume, own units per hour, cost per unit, and overtime, and run a weekly labor review that turns the numbers into action on the floor
- Own wave and release planning and coordinate the outbound handoff with the delivery fleet and partners like GoBolt and AMJ, keeping trailers full and on time
- Lead, coach, and develop shift supervisors and floor leads, and build the training that keeps quality consistent across every shift
- Keep the site safe, organized, and compliant, and partner with the compliance team on cross-border and product registry requirements
- Bring hands-on expertise to the Cozey Operating System (COS) rollout, translating floor reality into system requirements and driving adoption on your site
Requirements
- 7+ years in fulfillment, warehouse, or distribution operations, including 3+ years leading a site or a large team
- Fluent French and English, spoken and written
- A track record of owning a P&L or operating budget and delivering to it
- Hands-on command of labor planning, wave planning, throughput, and inventory accuracy in a high-SKU, fast-paced environment
- Comfort with a warehouse management or operating system, and the ability to build a KPI dashboard, spot the story in the numbers, and act on it
- Advanced experience using AI tools to improve outcomes
- Floor credibility and a bias for action, with the ability to lead across shifts and collaborate with cross-functional teams
Benefits
- Comprehensive benefit package
- Endless opportunities for personal and professional growth in a fast-growing start-up
- A generous PTO policy that allows you the time you need to recharge
- A role where your strategies and decisions directly influence the company's operations and growth
- A workspace where everyone is welcomed, heard, and valued
