Manager - Fulfillment

About This Role

This role involves managing the daily execution of the company's e-commerce operations, including picking, marshalling, and dispatching activities. The manager drives the team to increase efficiency and works towards organizational goals, while liaising with stores to ensure customer satisfaction with online services, on-time delivery, freshness, quality, and order fulfillment.

Responsibilities

• Manage day-to-day e-commerce fulfillment operations, including picking, marshalling, dispatching, and last-mile delivery activities
• Lead fulfillment teams and third-party logistics providers to ensure efficient and seamless operations
• Monitor operational KPIs, productivity, picking rates, and implement continuous improvement initiatives
• Ensure stock availability, dark store organization, and effective coordination between operations, commercial, and IT teams
• Oversee delivery accuracy, quality control processes, proper packing standards, and cold chain compliance
• Manage customer service operations, returns, cash handling processes, and on-time order fulfillment
• Plan and allocate operational resources, including vehicles, drivers, and workforce, to meet business demands
• Control operational budgets, reduce costs, and ensure compliance with company policies and procedures

Requirements

• Bachelor's Degree in E-Commerce, Business Administration, Supply Chain, or a related field
• 5-7 years of experience in supply chain, e-commerce fulfillment, logistics, or last-mile operations
• Strong leadership experience managing fulfillment teams and third-party logistics providers
• Strong analytical, problem-solving, planning, and organizational skills
• Proficiency in MS Office, Advanced Excel, SAP, Salesforce, and warehouse management systems
• Excellent communication, interpersonal, stakeholder management, and cross-functional collaboration skills

Benefits

• Work in a friendly environment, where everyone shares positive vibes and is excited about the future
• Work with over 45,000 diverse and talented colleagues, all guided by the Leadership Model

About the Company

Majid Al Futtaim Holding is a leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions, with over 43,000 people, revenues of over US$11 billion, and operations in 18 countries. Some of the brands it carries include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, and Vox Cinemas.