Manager – Enterprise Applications Experience & Adoption

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

NOTE: Please send your CV in English Manager – Enterprise Applications Experience & Adoption Role Purpose Maximize the business value of Enterprise Applications by driving their continuous improvement and adoption.

Lead the EnSite Experience & Adoption function, creating a culture of continuous improvement where Enterprise Applications continuously evolve alongside changing business processes and organizational needs.

Build trusted partnerships with business stakeholders to improve user experience, reduce operational friction, and establish a repeatable operating model that delivers sustainable business value.

Operate as a core member of the EnSite leadership team, partnering closely with Governance, Technical Stability, Delivery & Modernization, Financial Governance, Enterprise Applications Support, and Business stakeholders.

Key Responsibilities

• Lead the Enterprise Applications Experience & Adoption function across the region.
• Build trusted relationships with business leaders to understand how Enterprise Applications support their daily operations and identify opportunities for improvement.
• Establish a culture of continuous improvement focused on maximizing business value rather than simply resolving operational issues.
• Drive adoption of standard business processes and Enterprise Application capabilities.
• Identify operational friction, process inefficiencies, and structural improvement opportunities through business engagement, trend analysis, and operational insights.
• Ensure recurring operational issues are translated into sustainable business, process, training, or technical improvements.
• Own the regional demand delivery process for continuous improvements, ensuring demand is clearly defined, prioritized, and successfully delivered.
• Establish meaningful KPIs and dashboards that measure business value, user experience, adoption, operational effectiveness, and continuous improvement.
• Ensure projects transition successfully into steady-state operations with high levels of business adoption and operational readiness.
• Develop and mature a repeatable Experience & Adoption operating model that can be expanded globally.
• Lead, coach, and develop the Experience & Adoption team.
• Contribute to enterprise-level decision making as a member of the EnSite leadership team.

Experience & Profile

• Senior leadership experience within Enterprise Applications environments (SAP, Oracle, or similar).
• Strong understanding of end-to-end business processes across one or more functional domains.
• Demonstrated experience driving business process improvement, operational excellence, adoption, or continuous improvement initiatives.
• Experience leading post-go-live stabilization, operational optimization, or business enablement activities.
• Strong stakeholder management skills with the ability to build trusted partnerships across business and IT.
• Structured, analytical, and disciplined approach to problem solving.
• Comfortable making prioritization decisions and driving accountability in a complex matrix organization.
• Experience leading multidisciplinary teams.
• Excellent communication skills in English, both written and verbal.

What Success Looks Like Success in this role is measured by:

• Enterprise Applications consistently deliver measurable business value.
• Increased adoption of standard business processes and Enterprise Application capabilities.
• Reduction of operational friction through sustainable improvements.
• High business confidence in Enterprise Applications and EnSite.
• Well-defined and predictable demand delivery for continuous improvements.
• Successful transition of projects into sustainable operational use.
• A mature Experience & Adoption operating model that can be expanded globally.

Why This Role Matters Enterprise Applications create value only when they are effectively adopted, continuously improved, and aligned with evolving business processes.

This role is instrumental in ensuring our Enterprise Applications remain trusted business capabilities—not simply operational systems—by creating an environment focused on continuous improvement, operational excellence, and long-term business value.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-18430

Job Family Group : Information Technology

Job Family : IT Information Systems Operations

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