Managing the analytics for enrollment operations is the core of this in-person position, serving as a key analytical and operational resource for the Pepperdine College of Health Science (PCHS). This role supports the systems, data, reporting, and processes that enable effective recruitment, admissions, financial aid, and enrollment operations. It involves working with Enrollment Management, academic programs, and University partners to maintain accurate enrollment data, support enrollment systems and application processes, develop reports and dashboards, and identify opportunities to improve operational efficiency.
Responsibilities
Serve as a primary technical and operational resource for enrollment management systems, including PeopleSoft, Salesforce, Etrieve, Liaison Centralized Application Services (CAS), Slate, and other platforms supporting recruitment, application, admissions, financial aid, and enrollment operations
Configure, maintain, and monitor systems supporting recruitment and enrollment cycles, including application periods, academic terms, programs, cohorts, decision processes, deposits, enrollment milestones, and new academic program launches
Perform system maintenance, testing, validation, troubleshooting, and term-based rollover activities
Participate in user acceptance testing for admissions portals, workflows, forms, communications, system updates, and integrations, coordinating resolution with University IT and external technology partners
Provide technical and operational guidance and standard operating procedures (SOPs) to Enrollment Management and PCHS faculty and staff
Support the resolution of applicant-facing system or process issues, escalating complex eligibility, or appeals matters to the appropriate Enrollment Management or academic leadership
Develop and maintain dashboards, reports, and analytical tools (Excel, CRM reporting, etc.) that provide actionable information to PCHS leadership, Enrollment Management, Admissions, Financial Aid, academic programs, and other operational teams
Develop recurring and ad hoc analyses of the enrollment funnel, including inquiries, applications, completed applications, admissions decisions, deposits, enrollment, yield, melt, Financial Aid, and other key performance indicators
Conduct program-level, cohort, historical, year-over-year, geographic, and trend analyses to identify enrollment patterns, opportunities, risks, and areas requiring operational attention
Prepare reports and respond to data requests from the PCHS Dean, school deans, program directors, and PCHS leadership related to admissions, financial aid, and enrollment management
Perform data reconciliation and system queries across PeopleSoft, Salesforce, Etrieve, Liaison CAS, and other systems to identify discrepancies and ensure accurate movement of information throughout the student enrollment lifecycle
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Support data mapping, interfaces, integrations, data feeds, and business rules connecting application, admissions, financial aid, student records, and other enrollment systems
Partner with University IT, Institutional Effectiveness, Enrollment Management, academic departments, and external vendors on system integrations, data requirements, testing, troubleshooting, implementation, and system enhancements
Support data governance, privacy, security, and system-access practices consistent with University policies and applicable requirements
Partner with Enrollment Management, Admissions, Financial Aid, academic programs, and PCHS leadership to understand operational requirements and translate business needs into effective system, data, reporting, and workflow solutions
Support the design and implementation of enrollment processes for new academic programs, enrollment pathways, application cycles, and evolving recruitment and admissions models
Develop system documentation, process maps, training materials, and standard operating procedures
Provide training and guidance to staff on enrollment systems, reports, dashboards, data practices, and business processes
Perform other duties as assigned
Uphold University mission through work performed
Requirements
Bachelor's degree in business administration, data analytics, higher education administration, information systems, or a related field
1+ years of experience in an administrative, analytical, operational, or service-oriented role involving data, processes, or multiple stakeholders
Demonstrated ability to organize, analyze, and interpret information and use data to support decisions
Proficiency with Microsoft Excel and Google Sheets
Familiarity with databases, information systems, reporting tools, or similar technology
Strong analytical, problem-solving, organizational, and attention-to-detail skills, with a commitment to data accuracy and integrity
Strong written and verbal communication skills and ability to explain information clearly to technical and non-technical audiences
Ability to manage multiple priorities independently while working collaboratively across academic, administrative, and technical teams
Nice to have:
3+ years of experience in higher education, admissions, enrollment management, financial aid, student services, or healthcare education
Experience working with student, applicant, or other records maintained in databases or information systems
Experience with Power BI, PeopleSoft, Salesforce, Etrieve, Liaison CAS, Slate, or comparable systems
Experience analyzing enrollment, admissions, operational, or other business data and developing reports or dashboards
Experience collaborating across departments and with technology teams or external partners
Important Details
Schedule: 40 hours per week
Contract: Regular, Nonexempt
About the Company
Pepperdine University offers a robust and highly competitive benefits package. Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University's reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.
Founded in 1937, Pepperdine University is an independent, Christian university located 30 miles west of downtown Los Angeles in scenic Malibu, California.
