Manager, Employee Relations

About This Role

This role serves as a neutral party to investigate and facilitate the resolution of concerns of team members and managers within Universal Destinations and Experiences (UDX) involving allegations of unfair treatment, discrimination, harassment, and retaliation. The manager operates in a manner to preserve confidentiality and acts as a liaison to NBCUniversal Legal regarding such investigations. They also evaluate trends and assist with work environment assessments, providing recommendations for the resolution of investigations.

Responsibilities

• Conduct, coordinate, and handle internal investigations of highly sensitive and/or complex employment-related complaints (i.e., allegations of harassment, discrimination, retaliation, management, work environment, reasonable accommodation, etc.) to ensure issues are resolved in a fair and consistent manner
• Review cases in the case management system for consistency and calibration purposes
• Analyze case data regularly to build metrics and provide trends to HR Business Partners and Operations
• Regularly partner with Legal, HR Business Partners, and NBCU Fair Employment Practices on a variety of sensitive matters
• Work with individuals and groups to assess work environments in order to continue the culture of direct relationships with Team Members
• Recommend options to Operations and HR Business Partners to help resolve conflicts, problematic issues, or concerns, and to bring systemic concerns to the attention of the organization and HR Business Partners for resolution
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities
• Perform other duties as assigned

Requirements

• Consistent attendance is a job requirement
• Bachelor’s degree in Human Resources Management, Labor Relations, or Business Administration
• 5+ years of progressive Employee Relations experience, including significant experience conducting investigations
• Exceptional written and oral communication skills
• Strong analytic and organizational skills
• Collaborative, team-oriented approach
• Ability to identify, prioritize, and resolve issues quickly and effectively
• Experience conducting investigations in a corporate environment and ability to conduct investigations with empathy, tact, and discretion
• Ability to interface and communicate effectively with all levels of Team Members and managers
• Strong conflict resolution skills
• Excellent leadership, problem solving, project management, and presentation skills
• Ability to manage risk while ensuring optimal outcomes are achieved

Nice to have: