Manager, Employee Relations

About This Role

Managing employee relations at NBCUniversal means promoting a fair and inclusive workplace culture. This role involves thoroughly and expeditiously investigating team member concerns in a fair, unbiased, and consistent manner, and requires significant experience in fast-paced, guest-facing environments, with strong investigative skills in both union and non-union organizations.

Responsibilities

• Autonomously conduct in-depth interviews and investigations of highly sensitive and complex allegations, including gathering and evaluating information
• Prepare detailed reports, determine facts, and confer with Legal and operations leadership about issues to creatively resolve problems
• Answer questions regarding processes specific to investigations and policies
• Assist with the preparation of corrective action documentation
• Develop and implement standardized processes for conducting investigations, tracking, and documenting employee relations claims and cases
• Maintain detailed and accurate accounts of investigations with timely memorialization of notes and supporting documents into a centralized system
• Analyze and understand data to identify issue trends and opportunities for proactive issue mitigation, including training, in a high-volume, fast-paced, dynamic environment with the capacity to adapt to changing priorities
• Partner in analysis and revision of Team Member programs, policies, and practices to sustain a positive work environment
• Provide counseling, advice, and guidance to operations leadership and HR Business Partners in dealing with complex or sensitive employee relations issues, ensuring fair and consistent enforcement of policies and practices
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
• Perform other duties as assigned

Requirements

• Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements
• 5+ years of increasingly responsible Human Resources generalist experience, including experience with employee relations processes/activities
• 3+ years of experience handling complicated employee investigations and collaborating with legal counsel to document and ensure timely resolutions with investigations
• Solid communication and interpersonal skills
• Demonstrated ability to earn trust and work successfully on a wide range of Team Member issues
• Proven prioritization and time management skills
• Ability to work independently
• Exceptional critical thinking and problem-solving skills
• Sensitive to deadlines and able to work on multiple projects simultaneously