About This Role
This role is accountable for all phases of district operations, managing and controlling an assigned district to ensure consistency with company standards and expectations. The District Manager focuses on people, customer service, store contribution, and shrink reduction initiatives, providing leadership and guidance to achieve sales and profit goals.
Responsibilities
- Manage and control the operation of an assigned district
- Conduct store visits focused on people, customer service, store contribution, and shrink reduction initiatives
- Administer, track, and follow up on all store visits
- Ensure all company standards and best practices are executed with excellence in all assigned locations
- Leverage available data to understand, problem-solve, and proactively support business trends
- Provide leadership and guidance to stores to ensure district sales and profit goals are achieved while meeting customer service goals
- Recruit, train, and develop store management teams
- Recruit and select highly talented people and build succession plans designed to meet brand and company growth goals
- Collaborate with peers to develop a company-wide talent pipeline
- Ensure consistent application of performance management practices including annual performance appraisals, progressive counseling activities, and development plans
- Ensure compliance with HR policies and procedures
- Handle Employee Relations issues, ensuring partnership with HR and LP organizations
- Maintain adherence to company safety policies and ensure the safety of associates and customers
- Serve as a point of contact for customer service issues in the district
- Respond quickly and effectively to all customer inquiries
- Ensure an excellent level of customer service is provided in all assigned locations
- Manage and continuously monitor all actual expenditures to be within budget
- Control payroll hours to plan, as the primary controllable expense, and adjust to current business trends
- Ensure a safe, accident-free environment for all customers and associates
- Maintain compliance with all state, local, and federal regulations
- Demonstrate and drive Loss Prevention initiatives and awareness programs
- Meet company shrink goals
- Ensure proper merchandising presentation and organization by adhering to the company’s merchandising philosophy and processes
- Assess and escalate any inventory level discrepancies
Requirements
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities
