Managing teams and workflows to deliver digital production across web, email, and marketing automation is the core of this leadership role. The manager will oversee project execution, drive continuous improvement in processes and standards, and ensure quality, timeliness, and stakeholder satisfaction.
Responsibilities
Lead the development, editing, and maintenance of Deloitte.com web pages and sites to ensure content is timely, effective, and aligned with campaign strategy
Own the creation and delivery of personalized email campaigns featuring Deloitte thoughtware, newsletters, webcasts, and events
Establish and enforce quality standards for web, social, and email publishing, ensuring compliance with Deloitte guidelines and consistent execution
Manage projects end to end across initiation, planning, design, execution, monitoring, controlling, and closure
Lead web production strategy as a channel to maximize campaign impact, including site audits, process documentation, and template testing
Oversee marketing automation operations for email campaign management, including forms, landing pages, segmentation, workflows, progressive profiling, and lead scoring
Proactively identify delivery risks, resolve issues, and ensure projects remain aligned to scope, quality, and timeline commitments
Manage coordination with web developers, agencies, and third parties to deliver custom component integrations successfully
Act as a subject matter expert on social and email best practices, advising teams on standards and execution
Lead and manage digital specialists, providing direction, feedback, and day-to-day oversight
Translate wireframe prototypes into production-ready solutions and identify gaps in the template system
Develop training materials and lead team training sessions to improve capability and consistency
Own stakeholder expectations, workflow management, and delivery accountability across multiple initiatives
Manage team utilization, provide regular status reporting, and surface risks and dependencies to USI and US stakeholders
Manage recruitment, performance management, stakeholder management, and training development to improve quality, efficiency, and effectiveness
Drive and implement corporate initiatives as needed
Communicate directly and candidly to support team development and improve department skills
Collaborate with back-end developers, designers, and cross-functional teams
Collaborate with team members and stakeholders
Demonstrate strong leadership and team management skills
Requirements
Lead content management, digital publishing, and marketing automation activities using systems such as Eloqua, Adobe Experience Manager, or Sprinklr
Millions of jobs, with real people getting hired every day
200,000+
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7,000,000+
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1,000,000+
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Apply working knowledge of web technologies including HTML5, CSS, JavaScript, jQuery, AngularJS, and Bootstrap to support publishing and production needs
Use Workfront to coordinate collaboration, manage assets, and maintain workflow visibility across projects
Leverage SEO, paid media, and social media knowledge to support digital campaign effectiveness
Bring a strong understanding of content management approaches and recurring issues across web and social channels
Deliver strong writing and communication for internal and client-facing needs
Manage competing priorities, deadlines, and client expectations across multiple workstreams
Establish and monitor data-driven benchmarks to track performance and improve execution
Strong proficiency in Excel, PowerPoint, and Word
Build effective stakeholder relationships and collaborate across in-person and virtual teams
Partner with UX/UI teams to support strong user experiences
Solve problems proactively, communicate clearly, and maximize available resources
Hands-on experience with Adobe Experience Manager (AEM) and other publishing platforms
Strong customer-centric mindset with a focus on client service and responsiveness
Strong attention to detail and quality control
Practical experience with Agile methodologies and cross-functional team coordination
Identify process improvement opportunities to reduce production time and improve scalability
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field
12+ years of content management and marketing automation experience
5+ years of experience managing teams and departments
Benefits
Comprehensive rewards program to empower professionals to thrive mentally, physically, and financially
Broad range of benefits for professionals and their loved ones
Professional growth opportunities
Diverse learning and networking opportunities
Leadership skills enhancement
Important Details
Schedule: 2:00 PM–11:00 PM (IST)
Locations: Hyderabad; Bangalore
About the Company
Deloitte's purpose is to make an impact that matters for its people, clients, and communities. The company fosters an inclusive culture that empowers its people to contribute unique perspectives and leverage different ways of thinking to solve complex challenges. Deloitte prioritizes professional growth, offering diverse learning and networking opportunities, including its state-of-the-art DU: The Leadership Center in India, located in Hyderabad.
